Senior Account Manager

Index Exchange, Inc. • $111K — $140K *

New York, NY 10025In-Person

Media

5 - 7 years of experience

2 months ago

Job Overview by Ladders

Qualifications

6-8 years of digital media experience, with 4+ years in client-facing roles
Strong grasp of programmatic advertising components
Preferred background in managing buyer-side relationships
Effective time management and prioritization skills
Proven analytics-driven problem-solving abilities
Experience in building customer relationships and identifying growth solutions
Excellent communication skills for internal and external presentations
Ability to work both collaboratively and independently
Proficiency in Excel and Microsoft Office; knowledge of analytical tools like DOMO, Looker, or Tableau is an asset.

Responsibilities

Act as the main contact for strategic buyer-side partners, ensuring top-notch service
Deliver data-driven insights and recommendations to partners
Collaborate with internal teams to foster partner growth and identify new opportunities
Identify and support new deal opportunities while maintaining existing partnerships
Understand buyer priorities and campaign performance for strategic partner guidance
Engage in industry events and relationship-building initiatives to drive long-term growth.

Benefits

Comprehensive health, dental, and vision plans for employees and dependents
Flexible work schedules along with paid time off and personal obligation days
Competitive retirement matching plans available
Equity packages for employees
Generous parental leave for all types of parents
Annual well-being allowance with fitness discounts and wellness activities
Employee assistance and mental health support programs
Volunteer time off with a donation-matching program
Regular community events and town halls fostering connection
Resources for continuous learning and professional development
Commitment to diversity, equity, and inclusion in the workplace.

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Full Job Description

Index Exchange is seeking a SeniorAccount Manager to join our US team, based in New York. In this role, you will support strategic buyer-side partners across the programmatic advertising ecosystem, helping to drive long-term growth, platform adoption, and strong partner relationships.

You will work closely with agencies, DSPs, and other demand-side partners while collaborating cross-functionally with sales, analytics, technical operations, and account management teams to deliver exceptional service and strategic support.

What We're Looking For

Strategic: Index values partnerships and provides strategic insights to partners leveraging our exchange. In this role, you will be responsible not only for day-to-day account management and operations, but also for providing insights and recommendations around the broader programmatic ecosystem and buyer landscape.
Collaborative: In order to retain and grow partner relationships, you will work cross-functionally with sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index platform and support partner growth.
Communicative: You will be working with a number of external partners at any given time and are expected to communicate effectively both internally and externally. This is a highly visible, client-facing role where building trusted relationships is essential to success.

Here's What You'll Be Doing

Serve as the day-to-day contact for a portfolio of strategic buyer-side partners while delivering exceptional service and leveraging expertise of the Index platform.
Provide proactive insights and recommendations to partners to help solve problems through a data-centric approach.
Partner with internal teams to support growth opportunities and identify ways to strengthen existing relationships.
Collaborate with internal stakeholders to identify and support new deal opportunities, while ensuring the health and growth of existing partnerships.
Develop a strong understanding of buyer priorities, campaign performance, and the broader programmatic landscape to provide strategic recommendations and support partner growth.
Attend relevant industry events and support relationship-building initiatives that foster long-term strategic growth.

Here's What You Need

6-8 years of experience in digital media, including 4+ years in a client-facing role.
Strong understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
Experience supporting buyer-side relationships within the digital advertising or programmatic ecosystem is preferred.
Effective time management skills with the ability to prioritize and meet deadlines in a fast-paced environment.
Proven ability to leverage data and analytics to solve customer problems.
Demonstrable experience building strong customer relationships, understanding partner needs, and identifying solutions to support growth.
Strong communication skills with the ability to present clearly and concisely both internally and externally.
Ability to work collaboratively and independently while remaining proactive, organized, and self-motivated.
Proficiency in Excel and other Microsoft Office programs is required. Experience with DOMO, Looker, Tableau, or similar analytical tools is considered an asset.

Salary: The base salary range for this role is$111,000 to $140,000 USD. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Why you'll love working here:

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Monthly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment - learn more here

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About Index Exchange, Inc.

Index Exchange is a global advertising marketplace where premium digital media companies sell their ad impressions transparently and in real-time. The company was founded in 2001 and is headquartered in Toronto, Canada. Index Exchange is committed to providing a transparent and fair marketplace for both publishers and advertisers. The company's technology platform is designed to help publishers maximize their revenue and advertisers reach their target audience more effectively. Index Exchange has offices in New York, San Francisco, London, Paris, Sydney, and Singapore.

Learn more about Index Exchange, Inc.

Size

500 employees

Industry

Media

* Ladders Estimates

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