Index Exchange, Inc.

Senior Account Manager

Index Exchange, Inc. • $111K — $140K *
New York, NY 10025In-Person
Media
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-8 years of digital media experience, with 4+ years in client-facing roles
  • Strong grasp of programmatic advertising components
  • Preferred background in managing buyer-side relationships
  • Effective time management and prioritization skills
  • Proven analytics-driven problem-solving abilities
  • Experience in building customer relationships and identifying growth solutions
  • Excellent communication skills for internal and external presentations
  • Ability to work both collaboratively and independently
  • Proficiency in Excel and Microsoft Office; knowledge of analytical tools like DOMO, Looker, or Tableau is an asset.

Responsibilities

  • Act as the main contact for strategic buyer-side partners, ensuring top-notch service
  • Deliver data-driven insights and recommendations to partners
  • Collaborate with internal teams to foster partner growth and identify new opportunities
  • Identify and support new deal opportunities while maintaining existing partnerships
  • Understand buyer priorities and campaign performance for strategic partner guidance
  • Engage in industry events and relationship-building initiatives to drive long-term growth.

Benefits

  • Comprehensive health, dental, and vision plans for employees and dependents
  • Flexible work schedules along with paid time off and personal obligation days
  • Competitive retirement matching plans available
  • Equity packages for employees
  • Generous parental leave for all types of parents
  • Annual well-being allowance with fitness discounts and wellness activities
  • Employee assistance and mental health support programs
  • Volunteer time off with a donation-matching program
  • Regular community events and town halls fostering connection
  • Resources for continuous learning and professional development
  • Commitment to diversity, equity, and inclusion in the workplace.
Full Job Description
Index Exchange is seeking a SeniorAccount Manager to join our US team, based in New York. In this role, you will support strategic buyer-side partners across the programmatic advertising ecosystem, helping to drive long-term growth, platform adoption, and strong partner relationships.

You will work closely with agencies, DSPs, and other demand-side partners while collaborating cross-functionally with sales, analytics, technical operations, and account management teams to deliver exceptional service and strategic support.

What We're Looking For

  • Strategic: Index values partnerships and provides strategic insights to partners leveraging our exchange. In this role, you will be responsible not only for day-to-day account management and operations, but also for providing insights and recommendations around the broader programmatic ecosystem and buyer landscape.
  • Collaborative: In order to retain and grow partner relationships, you will work cross-functionally with sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index platform and support partner growth.
  • Communicative: You will be working with a number of external partners at any given time and are expected to communicate effectively both internally and externally. This is a highly visible, client-facing role where building trusted relationships is essential to success.


Here's What You'll Be Doing

  • Serve as the day-to-day contact for a portfolio of strategic buyer-side partners while delivering exceptional service and leveraging expertise of the Index platform.
  • Provide proactive insights and recommendations to partners to help solve problems through a data-centric approach.
  • Partner with internal teams to support growth opportunities and identify ways to strengthen existing relationships.
  • Collaborate with internal stakeholders to identify and support new deal opportunities, while ensuring the health and growth of existing partnerships.
  • Develop a strong understanding of buyer priorities, campaign performance, and the broader programmatic landscape to provide strategic recommendations and support partner growth.
  • Attend relevant industry events and support relationship-building initiatives that foster long-term strategic growth.


Here's What You Need

  • 6-8 years of experience in digital media, including 4+ years in a client-facing role.
  • Strong understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
  • Experience supporting buyer-side relationships within the digital advertising or programmatic ecosystem is preferred.
  • Effective time management skills with the ability to prioritize and meet deadlines in a fast-paced environment.
  • Proven ability to leverage data and analytics to solve customer problems.
  • Demonstrable experience building strong customer relationships, understanding partner needs, and identifying solutions to support growth.
  • Strong communication skills with the ability to present clearly and concisely both internally and externally.
  • Ability to work collaboratively and independently while remaining proactive, organized, and self-motivated.
  • Proficiency in Excel and other Microsoft Office programs is required. Experience with DOMO, Looker, Tableau, or similar analytical tools is considered an asset.


Salary: The base salary range for this role is$111,000 to $140,000 USD. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Why you'll love working here:

  • Comprehensive health, dental, and vision plans for you and your dependents
  • Paid time off, health days, and personal obligation days plus flexible work schedules
  • Competitive retirement matching plans
  • Equity packages
  • Generous parental leave available to birthing, non-birthing, and adoptive parents
  • Annual well-being allowance plus fitness discounts and group wellness activities
  • Employee assistance program
  • Mental health first aid program that provides an in-the-moment point of contact and reassurance
  • One day of volunteer time off per year and a donation-matching program
  • Monthly town halls and regular community-led team events
  • Multiple resources and programming to support continuous learning
  • A workplace that supports a diverse, equitable, and inclusive environment - learn more here

About Index Exchange, Inc.

Index Exchange is a global advertising marketplace where premium digital media companies sell their ad impressions transparently and in real-time. The company was founded in 2001 and is headquartered in Toronto, Canada. Index Exchange is committed to providing a transparent and fair marketplace for both publishers and advertisers. The company's technology platform is designed to help publishers maximize their revenue and advertisers reach their target audience more effectively. Index Exchange has offices in New York, San Francisco, London, Paris, Sydney, and Singapore.
Learn more about Index Exchange, Inc.
Size
500 employees
Industry
Media
* Ladders Estimates

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