3-5+ years of experience in a Commercial Lines role on the agency side.
Experience in managing middle market accounts with average revenue of $15k or more.
Intermediate Excel skills necessary for data management and analysis.
Strong communication skills for client interaction and team collaboration.
Property and Casualty (P&C) License required.
Willingness to travel occasionally for client meetings or events.
Responsibilities
Manage a book of business typically exceeding $500k in revenue.
Provide high-quality customer service to achieve a retention goal of 93% or more.
Collaborate effectively with Producers, Senior Account Managers, and Associate Account Managers.
Mentor and support Associate Account Managers and Team Assistants as needed.
Maintain accurate client information in the EPIC system.
Handle special projects and perform other responsibilities as assigned.
Benefits
Engagement in a collaborative team environment with peer support.
Opportunities for mentorship and professional growth within the company.
Commitment to high client retention standards for job satisfaction.
Focus on direct, caring communication fostering a positive workplace culture.
Encouragement of determination and ownership in achieving team goals.
Full Job Description
Here's Where You Come In
As a Middle Market Commercial Senior Account Manager, you will manage an assigned book of business of $500K+ in revenue. You will be responsible for retaining our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.
Responsibilities:
Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
Ensure accurate maintenance of client information in EPIC
Special projects and all other duties, as assigned
Cultural Expectations:
Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.
Ownership - Responsible to each other, our clients, and our goals.
Teamwork - Together we attain greater success.
Sincerity - Giving and receiving direct and caring communication
Qualifications:
School Degree, or Equivalent
3-5+ years in a Commercial Lines role on the agency side
Experience working in the middle market with accounts averaging $15k in revenue and above
Intermediate excel skills
Strong communication
P&C License
Willingness to travel, on occasion
Department Account Management & Service
Required Experience:
Required Travel:
Required Education:
About Hub International Limited
Hub International Limited is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. With more than 13,000 employees in offices located throughout North America, Hub's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
