THE ROLE IN A NUTSHELLThis is a vital role that develops, manages and nurtures relationships with partners leveraging GreenShield Administration's claims adjudication capabilities by:
- Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
- Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
- Monitoring contractual requirements and the delivery of contractual commitments.
- Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business.
- Managing issues through to resolution.
- Supporting the development of strategies to deliver client-focused solutions.
- Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
- Managing and appropriately escalating emerging service challenges and deliverables.
- Participate in the transition and implementation of new clients.
- Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and outside, the company.
- Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
- Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
- In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on-going and evolving needs.
- Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
- Attend and represent GreenShield Administration in different corporate and industry events and conferences.
WHO WE'RE LOOKING FOR- Minimum of five years experience as an Account Executive or Account Manager, working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
- Post secondary degree or diploma in Business, Commerce or a related discipline.
- Knowledge and experience with benefits administration, health and dental claims processing and group insurance.
- Proven success in managing and growing a block of business.
- Extensive customer service experience.
- Extensive knowledge of the provincial health benefit landscape.
- Clear and effective written and oral communication skills and the ability to communicate and present at all levels of an organization.
- Outstanding interpersonal skills.
- Superior organizational and time management skills. Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
- Proven analytical and problem-solving skills.
- Results focused, highly motivated, and exhibits determination and initiative to surpass objectives.
- Strong computer skills including Microsoft Office software applications.
- Valid drivers license required. Ability to travel within Canada.
NICE TO HAVE
- Bilingual - English and French.
WHAT WE OFFERBase Salary: CAD $72,521.00 - 109,341.00
Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
(if eligible - add this)
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for new vacancy.
Work model: Hybrid
AFEW MORE DETAILSProficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
