Senior Account Manager
Remote (Canada) | Hybrid Available - Kitchener, ON
Reports to: Director, Customer Success
Salary Range (base pay): $90,000 - $100,000
About the Role
Our Senior Account Managers are experienced sales professionals who own Encircle's largest and most
complex customer relationships. You'll manage a portfolio of high-value, multi-location accounts, drive
renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner
closely with the Customer Success team and Revenue Leadership to grow net revenue retention and
achieve your targets
🔧 Key Responsibilities
- Own a portfolio of strategic, high-ARR and multi-location customers, with full accountability for renewal,
retention and expansion targets - Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity
management and signature - Build and maintain account plans that map stakeholders, usage trends, risks and whitespace for each key
customer - Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that
connect Encircle to customer outcomes - Identify and close cross-sell and upsell opportunities for new products, using platform data and account
insights to build pipeline - Partner with Customer Success to identify at-risk accounts early and lead save strategies for escalated or
competitive situations - Handle advanced objections with confidence, including discount requests, competitive evaluations, budget
pressure and non-renewal risk - Forecast accurately and maintain a clean pipeline with clear visibility into commit, best case and risk
- Develop deep product expertise to deliver tailored demonstrations of the Encircle platform to existing
customers - Bring customer feedback and market trends back to Product, Marketing and GTM leadership
- And, of course, crush your quota
What You Bring
- 4+ years in a quota-carrying, customer-facing role such as an account manager or account executive
- Previous B2B SaaS experience, ideally with multi-location or mid-market customers
- Consistent YOY success exceeding quota and growing revenue within an existing book
- Strong negotiation and objection-handling skills on complex renewals and expansions
- Experience building relationships with and presenting to senior stakeholders
- A strategic, data-driven approach to account planning and forecasting
- Ability to manage multiple priorities and customer expectations across a large book
- Excellent communication skills (verbal and written) with customers and internal stakeholders
- Proficiency with tools like Salesforce, ChurnZero, G-Suite, etc.
- Hands-on proficiency with AI tools (e.g., Claude, ChatGPT) and a habit of using AI in your daily work to
research accounts, prep for calls, draft outreach and work more efficiently
Nice to have: experience in property restoration, insurance or construction tech
We VALUE our people:
- Balance: Flexible hours, self-managed vacation, and trust to manage your time
- Remote-first: Work where you're most productive-with access to our collaboration hub in Kitchener
- Growth-oriented: We support your learning and career development
- Well-being: We care about the full human-inside and outside of work
