SummaryThe Employee Benefits Senior Account Manager works collaboratively with the Team Leads, Producer, and Account Administrator managing a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues.
Job Duties - Maintains client relationships, supports client retention, maintains strong carrier relationships, and understands client needs
- Collaborates on delivering multi-year strategic plan
- Manages projects in concert with the client including, but not limited to, all vendor implementation
- Provides benchmarking reports to client (annually, quarterly, or monthly)
- Manages claims and coverage issue resolution for clients' employees when elevated from HR.
- Provides assistance with clients' billing and eligibility audits, and on occasion may conduct these audits for clients independently if not handled or escalated by Account Administrator
- Advises and guides clients in compliance matters and sends monthly reports to client as needed
- Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices, when not completed by Account Administrator.
- Creates employee benefit booklets, when not completed by Account Administrator.
- If there is no Account Executive on the team, develops open enrollment presentations and conducts benefits webinars and/or records Brainshark presentations for employees and HR Managers.
- Orders supplies from carriers, and reviews for accuracy
- Manages new carrier, plan or vendor implementation including benefits administration system build-out and project management
- Installs and regularly updates client specific data in BenefitPoint
- Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents.
- Facilitates 5500 preparation
- Prepares master group files, client contact sheet, and maintains carrier files
- Handles Renewal Prep
- Assists in the RFP process as needed, such as proposal development including preparing census, entering and updating pivotal information as needed, on-line quoting, and marketing a group when requested
- Provide mentorship with Account Administrator/Assistant Plan Analyst were applicable
- Coordinates client contact changes with Producer/Account Executive
- Organizes client meetings with other team members
- Makes sure the client is aware of the resources that HUB offers
- Attends industry related continuing education training and courses
- Must follow HUB Broker Standards
Qualifications - Life, Accident and Health Insurance License required
- Bachelor's degree in a related field, or an equivalent combination of education, certifications, training, and relevant professional experience that demonstrates the knowledge, skills, and abilities required for success in the role.
- 7-10 years of years of related experience working as an Account Manager or Account Representative in the employee benefit arena
- Knowledge of self-funding plans
- Client facing experience
- Experience with Agency Management systems preferred
- Proficiency using MS Excel
The expected salary range for this position is $80,000 to $118,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: No Travel Required
Required Education: Bachelor's degree (4-year degree)
