Job DescriptionSummary
Responsible for networking and account management. Manage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.
Essential Duties and Responsibilities Including but not limited to: Customer/Account Servicing
- Act as single point of contact for coordinating activities, services, orders and personnel for each customer
- Responsible for the account team performance, including operational decisions made by team members
- Provide timely response to customer requests for products, services and information
- Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria
- Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.) Sales, Project & Work Order Management
- Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with team and present to customer in timely manner
- Participates in RFP's
- Develop and execute service contracts and service level agreements
- Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
- Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and company are satisfied throughout entire project life cycle
- Oversee and direct implementation of all customer projects, work orders service requests
- Review and/or establish work plans, schedules and logistics
Account Manager
- Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
- Perform project management responsibilities as required on specific projects, to include site visits during installations
- Provide (and prepare, if required) project and work order status reports
- Attend project and construction meetings as required
- Provide exceptional leadership and communication to customer and internal teams • Organizational and Operational Interfaces
- Work collaboratively with customer and 3rd party firms
- Manage internal and external team interfaces, including interface with subcontractors and manufacturers
- Manage team and lead assignments to ensure work load activities are appropriately balanced and supported internally
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills/Knowledge Required
- Excellent and effective at oral and written communication
- Strong critical thinking, organizational and administrative skilAdept at managing multiple projects simultaneously in a fast -paced work environment
- Demonstrated commitment to professionalism, integrity and sound judgment in business transactions and to providing the highest level of customer satisfaction
- Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment
- In-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management and customer service
- Understanding of construction project process
- Ability to read and understand architectural floor plans
- Ability to create work plans for projects and manage and drive execution to completion
- Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments
- Process-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externally
Experience/Education Required
- Bachelor's degree or equivalent work industry experience and tenure
- Experience with Furniture Dealership business systems
- Furniture product specification knowledge
- Background in customer service
Additional Information Interior design background, a plus
Other Requirements
- Travel may be required
- Required participation in weekly Monday Sales Meetings, Monthly Staff Meetings and
quarterly All-Hands Company Meetings - Competitive salary, benefits package
