OVERVIEWSenior Account ManagerThe OpportunityAt Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a
Senior Account Manager, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.
RESPONSIBILITIES- Serve as the primary client service contact for a large and complex commercial lines book of business, ensuring exceptional service and long-term client retention
- Lead renewal strategy discussions, coordinate submissions, and collaborate with producers and carrier partners to secure competitive coverage solutions
- Review and analyze carrier quotations, prepare proposals, and develop coverage recommendations aligned with client needs and objectives
- Manage policy servicing activities including endorsements, certificates, binders, premium audits, contract reviews, premium financing, and policy issuance reviews
- Conduct loss analysis, loss ratio reviews, and trend evaluations to support informed client discussions and risk management strategies
- Build and maintain strong relationships with clients, carriers, producers, and internal stakeholders while serving as a trusted insurance resource
- Mentor and coach team members, support training and development initiatives, and contribute to a collaborative, high-performing team environment
- Identify opportunities for account rounding, cross-selling, process improvement, and operational excellence while maintaining compliance with agency procedures and carrier requirements
QUALIFICATIONSRequired Qualifications- Active Property & Casualty Insurance License
- Minimum of 5 years of insurance industry experience, including at least 3 years in an Account Manager role
- Strong technical knowledge of commercial lines coverages, underwriting requirements, and carrier markets
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem-solving abilities
- Ability to manage multiple priorities while maintaining exceptional attention to detail and service standards
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
- Ability to work independently and effectively manage competing deadlines and priorities
Preferred Qualifications- College degree or equivalent combination of education and experience
- Professional insurance designations such as CIC, CPCU, CRM, or similar credentials
- Experience with AMS Sagitta, ImageRight, or comparable agency management systems
- Experience managing large or complex commercial accounts
- Demonstrated success mentoring and developing team members
- Experience analyzing loss data and developing strategic client recommendations
Compensation- Hourly Range: $43.00-$52.00hourly
BenefitsEligible colleagues enjoy a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Generous paid time off
- Professional development and career growth opportunities
ADDITIONAL INFORMATIONWork ArrangementThis position is
Hybrid - Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.
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Location TypeHybrid - 3 or more days in office - Office UKG Work location
