5+ years in account management or sales for technical products
Experience in cloud infrastructure and AI
Self-starter with strong task prioritization skills
Proven track record in customer onboarding and success
Excellent written and verbal communication skills
Experience in relationship management and feedback collection
Established network within the AI startup ecosystem
Responsibilities
Immerse in the Bay Area AI ecosystem to identify and engage startups
Own relationships with high-potential accounts as the primary contact
Advocate for customers by collaborating with support and engineering teams
Drive account growth through meaningful engagement and opportunity identification
Manage contract renewals and communicate value of new features
Collaborate with marketing, product, and customer success teams for optimal customer experience
Translate customer feedback into actionable insights for product development
Benefits
Remote work flexibility
Opportunity to work in a dynamic AI-focused environment
Engagement with innovative startups and technical leaders
Collaboration with cross-functional teams
Potential for significant career growth in a rapidly evolving field
Full Job Description
We are looking for a Senior Account Executive who is passionate about startups fueling the next wave of AI innovation.
As a Senior Account Executive at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. We're looking for a driven Account Executive to embed themselves in the Bay Area's AI ecosystem. Your mission is to fuel our growth by partnering with the most promising AI startups, from stealth founders to rapidly scaling AI brands.
In this role, you'll be one of the main faces of DigitalOcean in the community, forging relationships with builders and technical leaders to win their business. Success means being a true customer advocate, working across teams to ensure the Bay Area's top innovators have the simple, powerful cloud they need to succeed. What You'll Do:
Immerse yourself in the Bay Area AI ecosystem to identify, engage, and win the most promising AI startups.
Own the relationship with high potential accounts, acting as the primary point of contact for their business and technical needs.
Advocate for your customers internally, working with support and engineering to remove technical roadblocks and ensure their success.
Drive account growth by maintaining meaningful contact and identifying new opportunities.
Manage and negotiate contract renewals, communicating the value of new features to drive expansion and upsell opportunities.
Partner with marketing, product, and customer success teams to deliver a best-in-class customer experience.
Translate customer feedback from the Bay Area AI community into clear insights for our Product and Engineering teams to shape the roadmap.
What You'll Add to DigitalOcean:
5+ years experience as an account executive or account manager for a technical product or experience as a sales or support engineer.
Cloud Infrastructure and AI experience required.
You're a self starter, timely, and know how to prioritize tasks efficiently.
You have proven experience in contributing to onboarding and customer success pipelines and can speak knowledgeably as to how you'd implement them.
You're friendly and professional, with excellent written and phone communication skills. You're on top of follow-up, prioritization of tasks, and proactive account management.
You have relationship management experience and can effectively collect and communicate constructive feedback from customers
You will bring or develop a network of AI startups, founders and accelerators.
