ROLE: Senior Account Director
REPORTS INTO: Group Account Director > Head of Accounts
LOCATION: Hybrid in Los Angeles, CA (Preferred) Or Remote in NYC, NY
What is a Senior Account Director at Salt?A Senior Account Director at Salt is a senior client leader, strategic advisor, and cross-functional driver of complex partnerships. You guide high-profile programs and evolving client relationships with a steady hand, ensuring that strategy, execution, and collaboration remain aligned from intake through impact.
In this role, you operate at the intersection of relationship leadership and program oversight. You help shape how work comes into the agency, how teams are structured for success, and how the agency shows up as a trusted partner to the client. You bring strong business acumen, thoughtful leadership, and a clear perspective that helps teams navigate complexity and deliver work that advances both client goals and agency standards.
You are both a steward of the partnership and a champion of the work-guiding teams, advising clients, and helping ensure the agency consistently delivers thoughtful, well-executed experiences.
Job Responsibilities:- Serve as a senior strategic partner to client stakeholders, building trusted relationships and helping guide conversations around priorities, opportunities, and program direction.
- Oversee multiple programs or major initiatives, ensuring alignment across workstreams and maintaining clarity around goals, scope, and delivery.
- Guide the early phases of engagement-including intake, briefing, and project framing-ensuring programs are anchored in clear objectives, KPIs, and realistic scopes.
- Partner closely with Production, Creative Producers, Creative Leadership, Strategy, and Operations to establish the right cross-functional structure, decision rights, and working model for complex engagements.
- Guide Account's role within complex creative processes, ensuring senior Account leads are embedded early, able to challenge drift from client intent or scope, and clear on the boundary between client alignment and creative direction.
- Resolve high-stakes moments where client priorities, creative ambition, scope, budget, and execution realities compete, helping the team arrive at one aligned recommendation before engaging the client.
- Shape and steward scopes, roles and responsibilities, and staffing structures across departments to ensure strong collaboration and operational clarity.
- Lead complex or high-stakes client conversations, including strategic planning, scope evolution, and delivery adjustments.
- Serve as a senior escalation point for both internal teams and clients, helping navigate challenges with clarity, diplomacy, and thoughtful solutions.
- Contribute to organic account growth by identifying opportunities for expanded engagement and helping shape proposals or strategic recommendations.
- Support the development of Account Directors, Senior Account Managers, and Account Managers, strengthening leadership across the account team.
- Model shared leadership across disciplines, ensuring teams feel supported, informed, and aligned.
- Engage in special projects and additional tasks as assigned, providing opportunities to support departmental objectives and professional development
- Perform other duties as assigned
Requirements:- 10+ years of experience in experiential, integrated marketing, or creative agency environments with significant client leadership responsibilities.
- Demonstrated success leading large-scale programs and guiding complex client partnerships.
- Strong strategic thinking and business acumen with the ability to connect program execution to broader client goals.
- Exceptional communicator with the ability to navigate high-level client conversations and align cross-functional teams.
- Strong operational awareness and comfort managing scopes, resourcing conversations, and program complexity.
- Proven ability to mentor and develop account leaders while fostering a collaborative and supportive team culture.
- Comfort operating in fast-moving environments where partnership, adaptability, and shared leadership are essential.
