Jack Morton Worldwide

Senior Account Director - Healthcare

Jack Morton Worldwide • $110K — $130K *
Dayton, NJ 08810In-Person
Healthcare
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field; 8+ years of experience with global clients.
  • Proven P&L management experience on client accounts.
  • Expertise in healthcare marketing with a focus on events and conferences.
  • Background in experiential marketing or creative solutions agencies preferred.
  • Strong customer-centric attitude with a collaborative spirit.

Responsibilities

  • Drive new business and manage client accounts with high standards of service.
  • Develop strategic annual plans to align with client brand objectives.
  • Conduct ongoing client and project reviews to ensure satisfaction and alignment.
  • Generate significant annual client portfolio growth and manage revenues exceeding $5M.
  • Lead capabilities presentations and bespoke proposals for healthcare clients.
  • Oversee account team activities, ensuring effective communication and project management.
  • Empower and develop team members through mentoring and performance evaluations.

Benefits

  • Hybrid work environment, combining remote and in-office flexibility.
  • Opportunities for professional growth and advancement within a dynamic team.
Full Job Description


Senior Account Director - Healthcare

What you'll be doing

Assume responsibility for cultivating significant, new and sustained repeat business on behalf of the company. Lead, service and manage all aspects of client accounts and projects and drive excellence in how Jack Morton delivers experiential marketing solutions for leading healthcare brands. Manage and develop all team members. Take all appropriate and necessary action to ensure clients and prospective clients regard the company in high esteem and rely upon us as their resource for present and future marketing communications solutions.

Great work
  • Strategy:
    Develop strategic annual plan with client(s) in order to exceed brand objectives by aligning client business objectives with Jack Morton's entire strategic marketing communication platform. Conduct periodic client and project reviews to ensure that all client objectives are being met, that existing relationships remain solid and look to meet new contacts with high client potential. Build excellent rapport and spend personal time with clients in the office and field.
    Research client(s) and gain thorough understanding of their business objectives and brand priorities with the purpose of providing innovative strategic direction and input to manage clients marketing programs and to explore creative ways to influence the behaviors of the clients desired target audiences in order to exceed their business objectives.
    Use knowledge and in-depth experience of company's overall marketing communications solutions (including an understanding of driving the entire client engagement process from strategy to creative to design to execution), to provide consultative strategic and tactical solutions that support client in exceeding its brands objectives.
  • Sales / Account Management:
    Recognize and develop business opportunities with new and existing clients. Build and maintain relationships throughout the client organization and at all management levels, and proactively develop ideas for how to take on and solve client business challenges.
    Generates over $500,000 of client portfolio growth annually and manages core revenue of $5,000,000 or greater.
    Ability to sell and communicate company's entire suite of experiential marketing solutions - development and execution of strategy, design, production, deployment and management for events and exhibitions including related promotional, technology and digital products and services.
    Lead all aspects of capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects, including bespoke solutions for leading healthcare companies.
    Clearly represent their client's needs, while guiding internal teams with their knowledge and insights of the client and the client's business throughout the project life cycle, from concept development through delivery and final billing. Provide oversight to the Account Team that acts as liaison between client and all company departments.
    Provide oversight and support to all account related needs including but not limited to:
    Property and graphic inventories
    Job process issues
    Show site expectations
    Quality / Expectation
    Pricing / billing
    Ensure the team maintains project Work Order, Creative Briefs and Call Reports and communicates this information to all departments in an effective manner.
    Represents Jack Morton at industry or skill specific meetings or conferences.
    Travels approximately 30% of the time inclusive of client appointments, engagement of new client contacts and project delivery.
    Financial Responsibility / Management:
    Responsible for forecasting revenue opportunities along with presenting account resource planning and state of client on a periodic basis internally to Jack Morton's executive team.
    Must maintain and update all forecasting and budgeting information in the Work Order on a routine basis.
    Travel for onsite-management of client and services. Demonstrate project and meeting fiscal responsibility in booking travel and ensure team members' travel follows Company guidelines.
    Responsible for meeting client account and team target margins.
    Assure all costs/ items are accounted for in client quotes and invoices.
    Review all account reconciliations with team.
    Follow-up directly with client, as required, to resolve unpaid invoices (Collection and Agings) in a timely fashion.
    Leadership:
    Management of the client service team including, interviewing, hiring, mentoring and training, planning, assigning, and directing work; appraising performance and conducting annual performance reviews, rewarding and disciplining employees, addressing complaints and resolving problems.
    Empowers team members and effectively delegates responsibilities while monitoring client relationships and satisfaction of projects being handled by team members.
    Train and develop individual skill sets, expanding client service, sales, business, and marketing expertise.
    Resolve problems / conflicts within team.

If you can do all that, you have what it takes. It might help if...
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    OTHER SKILLS AND ABILITIES
    Desired Characteristics:
    Previous P&L responsibilities / oversight on client accounts.
    Expertise in healthcare marketing with a specific emphasis on medical conferences and other healthcare industry events.
    Experience in experiential marketing or a creative solutions-based agency with a specific emphasis in tradeshows preferred.
    Must be passionate about working with people and be customer-centric.
    Must be a strategic thinker - maintains big picture view.
    Thrives in an entrepreneurial and independent environment.
    Is impervious to limits or roadblocks.
    Embodies flexibility, open-mindedness and receptivity.
    Actively works out solutions.
    Identifies something valuable in being part of a team and ability to effectively collaborate.
    Highly effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files.
    Must be able to develop excellent rapport with existing and prospective clients.
    Must have a good "business sense".
    Exhibit the ability to multi-task, sell, and operate under severe time constraints and immovable deadlines. Good organization, detail and follow-up skills are required.
    Proficient using Microsoft office programs and demonstrated experience in leveraging AI solutions to support business performance.
    EDUCATION and/or EXPERIENCE
    Bachelor's degree (B. A. or B.S.) from four-year college or university; and 8+ years related experience working with global clients and/or training; or equivalent combination of education and experience.
  • LANGUAGE SKILLS
    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    REASONING ABILITY
    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    SUPERVISORY RESPONSIBILITIES
    Directly supervises 2-5 employees in the Client Services Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    PHYSICAL DEMANDS
    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    OTHER INFORMATION
    Given the highly varied nature of the position it is important to understand that the holder of this position is evaluated on the totality of skills and experience relevant to the position, in relation to the overall needs of the Company.

#LI-HYBRID
REQ #2187

About Jack Morton Worldwide

Jack Morton Worldwide is a global brand experience agency. We believe brands need extraordinary ideas that create emotional connections, fuel conversations and deliver business results. For more than 75 years, we have brought brands to life through event marketing, promotional marketing, sponsorship marketing, digital, social and mobile, content marketing and employee engagement. Jack Morton is part of the Interpublic Group of Companies, Inc. (NYSE: IPG), one of the world's largest advertising and marketing services organizations. With more than 800 employees in offices around the world, we deliver exceptional results for our clients in 70 countries.
Learn more about Jack Morton Worldwide
Size
800 employees
Industry
Media
Founded
1939
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Jack Morton Worldwide

More Healthcare Jobs

Find similar Senior Account Director - Healthcare jobs:

NationwideDayton, NJ