Bachelor's degree or equivalent professional experience.
7+ years in account management, client services, or related fields.
Experience with large consumer brand clients.
Proven track record managing complex, high-volume projects.
Experience leading and developing high-performing teams.
Strong presentation and relationship-building skills.
Ability to manage multiple priorities with attention to detail.
Responsibilities
Manage the business and deliver service propositions to clients.
Own client relationships according to defined strategies.
Identify and flag client development opportunities.
Drive seamless delivery and profitability of accounts.
Manage a team of 2-4 direct reports, fostering collaboration and growth.
Benefits
Medical, vision, and dental insurance.
Life insurance.
Short-term and long-term disability insurance.
401k plan.
Flexible paid time off.
At least 15 paid holidays per year.
Paid sick and safe leave.
Paid parental leave.
Full Job Description
Job Description:
The Senior Account Director will lead a key relationship with one of the world's most recognized consumer brands. You will be the primary strategic advisor and day-to-day client lead. Ensuring exceptional delivery across loyalty and promotional marketing initiatives. This opportunity blends strategic account leadership, operational excellence, team development and business growth while fostering strong, trusted client partnerships
Key responsibilities:
Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients
Relationship Management – owns the client relationships as per the defined relationship strategy for the client
Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities
Commercial and service ownership of client relationship – drives seamless delivery and profitability of account
Team Management – manage a team of 2-4 direct reports, fostering collaboration, accountability and professional growth.M otivates team around the clients objectives and culture
Required Qualifications
Bachelor's degree or equivalent professional experience.
7+ years of experience in account management, client services, loyalty, promotional marketing, or related disciplines.
Experience leading relationships with large consumer brand clients.
Proven experience managing complex, high-volume projects in a fast-paced environment.
Experience leading and developing high-performing teams.
Strong presentation, communication, and relationship-building skills.
Ability to manage multiple priorities while maintaining attention to detail and execution quality.
The annual salary range for this position is $99,500-$132,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.
At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
To begin the application process, please click on the Apply button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
Location:
Chicago
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
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Dentsu is a Japanese public relations and advertising firm that offers communication-related solutions and services such as management and business consulting.
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