Job DescriptionSEMCO - Business Applications Administrator The Business Applications Administrator is a fully qualified individual contributor responsible for the administration, configuration, support, and continuous improvement of enterprise business applications. This role applies in-depth functional and technical expertise to independently manage system performance, troubleshoot complex issues, and drive application improvements. The position partners cross-functionally to enhance business processes and serves as a technical resource and mentor to other team members.
Application Administration & Support- Independently manage and support enterprise business applications.
- Diagnose and resolve complex system and integration issues using structured troubleshooting techniques.
- Serve as a functional and technical resource for team members and business users.
Configuration & Continuous Improvement - Analyze business requirements and implement system enhancements aligned to best practices.
- Identify and lead improvements to workflows, automation, and system performance.
- Evaluate system capabilities and recommend solutions that improve operational outcomes.
Testing, Upgrades & Change Management - Lead portions of application upgrades, deployments, and testing efforts.
- Validate system changes to ensure alignment with business and technical requirements.
- Support change management processes including documentation, approvals, and implementation.
Business & Vendor Collaboration - Partner with stakeholders to translate operational needs into system solutions.
- Work directly with vendors to troubleshoot issues and implement enhancements.
- Support cross-functional initiatives impacting multiple systems or teams.
Documentation & Knowledge Sharing - Develop and maintain system documentation and user guides.
- Provide guidance and informal mentorship to less experienced team members.
Project & Process Support - Participate in or lead components of application-related projects and integrations.
- Assist in process improvement and system optimization initiatives.
- Monitor system usage and performance to ensure alignment with business objectives.
Qualifications - Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
- 4+ years of experience supporting enterprise business applications
- Demonstrated ability to work independently and manage competing priorities
- Experience resolving complex application and integration issues
- Strong understanding of business processes and system interdependencies
- Experience supporting cross-functional initiatives and system improvements
- Preferred: experience supporting applications such as OpenGrid, OnBase, Selectron IVR, enQuesta, or similar enterprise business systems.
Key Competencies - Application system expertise
- Business process analysis and optimization
- Advanced troubleshooting and problem-solving
- Vendor coordination and stakeholder communication
- Change management and documentation discipline
Additional Expectations - Participate in on-call support rotations as needed
- Support after-hours deployments or critical issue resolution
- Maintain awareness of industry trends and emerging technologies
We offer a competitive salary range of $83,200 to $120,550 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
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