Security Team Lead - Luxury Retail FlagshipFull-time • 40 hrs/wk | Wed-Sun, 10:45 AM-7:15 PM | $45.00/hr
San Francisco, CA | CA Guard Card required
About This RoleWe're hiring a seasoned Security Team Lead to run the security team at one of San Francisco's premier luxury retail flagships. This is a hands-on leadership role. You'll own the daily performance, conduct, and development of the team while keeping up the high standards our guests expect.
Leading, coaching, and monitoring the team is at the heart of this position. You'll set the tone for how the team operates, keep a close eye on performance and post coverage, and step in wherever you're needed. You'll also be trusted with sensitive matters, including guest incidents, employee concerns, and confidential information, so discretion and professionalism are essential. We're looking for candidates with at least 15 years of experience in a security supervisor or lead role, ideally in a retail or luxury environment.
If you lead by example, communicate clearly, and take ownership of the environment around you, we'd love to hear from you.
What You'll Do- Lead, coach, and monitor the security team's daily performance, making sure posts are covered, standards are upheld, and the team is working at its best
- Coach and develop security officers through regular feedback, on-the-spot correction, and performance conversations that build skills and accountability
- Handle sensitive issues with discretion and sound judgment, including guest complaints, VIP and high-profile client visits, suspected theft, and employee conduct concerns
- Manage confidential information and personnel matters professionally, escalating to management and HR when needed
- Serve as the senior on-site authority during your shift, making real-time decisions on incidents and escalations
- Conduct regular walkthroughs and floor checks to monitor team positioning, guest flow, and possible security concerns
- Manage crowd control during peak hours, product launches, and special events to keep guests and staff safe
- Oversee access control, delivery logging, and high-value merchandise tracking with accuracy and accountability
- Partner with store leadership on scheduling, incident reporting, and operational planning
- Onboard and mentor new officers, setting clear expectations and modeling professional conduct
- Represent the store's standard of excellence in every interaction, knowing your team follows your lead
What We're Looking For- Valid California Guard Card (BSIS-issued), required before your first day
- 15+ years of experience in a security supervisor or lead role (required)
- Proven background coaching, training, and developing security officers, including handling performance issues and corrective feedback
- Experience handling sensitive or confidential situations with tact and discretion, such as guest disputes, high-profile clients, internal investigations, or employee relations matters
- Background in retail security, luxury retail, hospitality, or a similar high-end environment (strongly preferred)
- Proven ability to lead and monitor a team in a fast-paced, client-facing setting
- Strong de-escalation and crowd control skills, staying composed when the floor gets busy
- Excellent communication skills with both your team and store leadership
- Sound judgment, sharp situational awareness, and the ability to make confident decisions under pressure
- Reliable transportation and a consistent record of punctuality
