3-4 years of experience with Tyco Integrated Security or similar products.
Proficient in Card Access, CCTV, and IP cameras.
HIRSCH Certification is mandatory.
Strong communication skills essential.
Background in electrical or electronic systems required.
Valid driver's license necessary.
Responsibilities
Troubleshoot and repair security systems including alarms and CCTV.
Advise customers on system status and inspection processes.
Coordinate inspections with relevant agencies like police and fire departments.
Prepare trouble order forms for temporary repairs.
Provide recommendations to enhance facility efficiency and identify upselling opportunities.
Deliver quotes to support service recommendations.
Work independently from a remote location with provided tools.
Benefits
Comprehensive training and development opportunities.
Access to advanced tools and technology.
Supportive work environment fostering independence.
Opportunities for career advancement within the company.
Full Job Description
What you will do
A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
How you will do it
As a Commercial Service Technician, you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.
What we look for
Required
High School Diploma or equivalent.
Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
Experience with Card Access/CCTV/IP cameras
HIRSCH Certificate
Excellent communication skills.
Electrical/Electronic background.
Valid driver's license.
Preferred
Fire alarm experience preferred.
Some college preferred.
NICET II or greater preferred.
About Johnson Controls
Johnson Controls International plc is a multinational conglomerate headquartered in Cork, Ireland that produces automotive parts such as batteries and electronics and HVAC equipment for buildings. It employs 105,000 people in around 2,000 locations across six continents. As of 2019, it was listed as 389th in the Fortune Global 500; in 2020, it became ineligible for the list. Johnson Controls was founded in 1885 by Warren S. Johnson, a professor at the State Normal School in Whitewater, Wisconsin. Originally called the Johnson Electric Service Company, it focused on automatic temperature regulation. In 1974, the company changed its name to Johnson Controls.
