Valid driver's license with a clean driving record
Minimum 5 years of Security Management experience
Experience overseeing multiple sites
Experience with scheduling, billing, and payroll
Responsibilities
Supervise daily security services to ensure high standards
Develop and maintain effective client and employee relationships
Meet regularly with clients to address issues and ensure satisfaction
Participate in recruitment, training, and development of staff
Inspect security personnel and ensure compliance with policies
Maintain knowledge of post specifications and emergency procedures
Assist in developing staffing schedules and budgets
Ensure compliance with regulations and contracts
Recommend improvements for departmental efficiency
Follow progressive discipline for corrective actions
Benefits
Comprehensive medical, dental, and vision insurance
401(k) with employer matching contributions
Paid time off (PTO) and paid holidays
Disability coverage and life insurance options
Career growth opportunities
Travel to various client sites
Full Job Description
Job Description
Join GardaWorld as a Security Operations Manager - Where Service Excellence Meets Impact!
As a Security Operations Manager, you'll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects GardaWorld's reputation as the industry's premier security partner. In this role, you'll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight.
We're looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you're ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader.
What's in it for You
Competitive Salary: $105,000.00-$110,000 / year
Work Site Location: Atlanta, GA
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Career Growth: Career growth opportunities at GardaWorld
Travel: In-person visits to various client sites throughout the market.
Your Responsibilities as Operations Manager
Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
Ensure progressive discipline is followed on all corrective actions.
Perform other duties as assigned. (Must always be included)
Your Qualifications:
Authorized to work in the United States
Able to pass an extensive screening process
A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
Minimum 5 years Security Management experience;
Must have experience overseeing multiple sites
Must have experience with scheduling, billing, and payroll
Your Skills and Competencies:
Operational Oversight & Accountability
Client-Centric Communication & Relationship Building
Team Leadership & Performance Management
Attention to Detail & Situational Awareness
Administrative & Analytical Proficiency
About GardaWorld
GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020.
GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
