Valid driver's license for company vehicle operation.
ASIS International Certified Protection Professional (CPP) or similar credential preferred.
5+ years managing security operations in complex environments, ideally pharmaceutical or life sciences.
5+ years leading multi-shift operations with a focus on personnel development and performance management.
Experience managing client relationships and operational budgets in security services.
Familiarity with security technology and emergency response procedures.
Responsibilities
Oversee daily security service delivery and maintain accountability for operations.
Lead Assistant Account Managers to ensure effective coordination across Security Operations and GSOC.
Manage approximately 75 security personnel, including staffing, training, and performance management.
Serve as primary contact for security services, addressing incidents and service requests promptly.
Build relationships with campus stakeholders to support security needs and site activities.
Coordinate with Security Integration and Emergency Response partners for operational alignment.
Monitor service delivery to meet contractual and performance expectations.
Benefits
Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Retirement plan and disability insurance.
Eight paid holidays, five sick days, and four personal days annually.
Vacation accrual at 3.08 hours biweekly, with payout of unused vacation as required by law.
Full Job Description
Job Description
Allied Universal® is hiring an Account Manager. The Account Manager is responsible for the management, performance, and delivery of Allied Universal security services at a high profile customer's campus - a complex, multi-building pharmaceutical research and development environment.
The Account Manager provides leadership across Security Operations and the Security Operations Center (GSOC), overseeing approximately 75 security personnel through an established management structure. The Account Manager is responsible for maintaining effective daily operations, developing personnel, managing resources, ensuring service quality, and building strong relationships with client stakeholders and supporting partners.
The Account Manager serves as the primary day-to-day point of contact for local Allied Universal security services, working closely with our customer's Security & Emergency Response leadership to maintain operational readiness, address emerging needs, support campus activities, and continuously improve service delivery.
Salary Range: $83,600 - $93,600 / year
RESPONSIBILITIES:
Maintain accountability for local Allied Universal security-service delivery
Directly lead the Assistant Account Managers responsible for Security Operations and GSOC, ensuring clear accountability and coordination across both areas
Provide shared local oversight of the Security Systems Administrator in coordination with Security Integration leadership, balancing local service needs with broader responsibilities
Oversee approximately 75 security personnel through the account's management structure, including staffing, scheduling, post coverage, payroll, training, performance management, succession planning, and workforce development
Ensure personnel meet Allied Universal and customer licensing, compliance, training, and site-readiness requirements applicable to their assigned responsibilities
Serve as the primary day-to-day point of contact for local Allied Universal security services, ensuring requests, incidents, and service needs are addressed by the appropriate team members and escalated when broader direction or support is required
Build effective working relationships across the campus and coordinate security support for employee matters, site activities, facility needs, projects, incidents, and other business requirements
Work closely with Security Integration and Emergency Response partners to align local security operations with technical capabilities, emergency preparedness, and evolving campus needs
Translate business and site requirements into consistent and effective security-service delivery through the account's management and supervisory structure
Lead Allied Universal's operational response during significant incidents, business disruptions, special events, and sensitive employee matters, ensuring effective coordination, timely communication, accurate documentation, and appropriate follow-through
Ensure Allied Universal personnel are trained, qualified, and prepared to perform their assigned security and emergency-response responsibilities
Maintain effective operating procedures, post orders, reporting standards, communications, and escalation processes across Security Operations and GSOC
Participate in incident reviews, investigations, exercises, and after-action activities and ensure corrective actions assigned to Allied Universal are appropriately addressed
Monitor staffing, training, incident activity, response effectiveness, documentation quality, stakeholder feedback, and corrective actions to identify risks and improve service delivery
Assess new facilities, technologies, projects, and changes in campus operations for impacts to security-service delivery and coordinate necessary staffing, procedures, training, equipment, and operational readiness
Ensure security-service delivery meets contractual requirements, performance expectations, and financial objectives, including appropriate management of overtime, payroll accuracy, staffing resources, and account expenditures
Identify recurring operational issues and opportunities to improve service quality, readiness, efficiency, and consistency
Maintain effective relationships with campus stakeholders, Allied Universal leadership, vendor partners, law enforcement, emergency services, and other organizations supporting site operations
Escalate matters requiring broader program direction, risk acceptance, investment, or coordination beyond Allied Universal's authority to client Security and Emergency Response leadership
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver's license if driving a company or customer owned vehicle
ASIS International Certified Protection Professional (CPP) or other relevant security, emergency-management, or public-safety credential
Minimum of five (5) years demonstrated experience managing security operations, preferably within a corporate, pharmaceutical, life sciences, research and development, or similarly complex environment
Minimum of five (5) years of proven ability to lead managers and supervisors supporting multi-shift, continuous operations
Minimum of five (5) years of experience with workforce management, scheduling, personnel development, performance management, and service delivery
Minimum of five (5) years of experience managing client relationships, contractual obligations, operational budgets, and service-performance expectations
Experience supporting security operations within a pharmaceutical, life-sciences, research, laboratory, manufacturing, or similarly regulated environment
Previous contract or proprietary security-management experience
Experience with Security Operations Center or command-center operations
Experience supporting security technology such as access control, video management, visitor management, incident-management, and emergency-notification systems
Working knowledge of physical security operations, access control, video surveillance, incident management, and Security Operations Center functions
Familiarity with emergency-response procedures, incident escalation, operational continuity, and coordination with law enforcement and other public-safety partners
Strong communication, organizational, problem-solving, and decision-making skills
Ability to manage competing priorities, exercise sound independent judgment, and coordinate effectively across multiple business areas
Proficiency with Microsoft Office and web-based business applications
Demonstrated ability to operate with a high degree of ownership, independence, and accountability while maintaining a collaborative and service-oriented approach
Leadership skills; ability to coach and develop a capable management team, anticipate operational challenges, maintain constructive stakeholder relationships, and translate business needs into consistent, effective security-service delivery
PREFERRED QUALIFICATIONS (NICE TO HAVE):
College degree in Business Administration, Criminal Justice, Security Management, Emergency Management or related field of study
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
