JOB SUMMARYUnder the supervision of the Security Director, the Security Manager oversees the efficient delivery of security services and provides leadership to a medium-sized workforce at the job site. Responsibilities include, but are not limited to: workforce management, issuing tasks and post assignments, performing administrative duties (payroll, scheduling, reporting), and interacting with the client for daily matters related to the execution of the contract. The Security Manager ensures all functions are performed in compliance with the contract's scope of work, DUS policies, post orders, and all applicable laws, regulations and operational procedures.
Duties may differ among accounts depending on job site, business necessities, and client requirements.
REQUIRED QUALIFICATIONS- High School diploma or equivalent
- Min 3 years of experience in law enforcement, military police, corrections, or private security
- At least 2 years of prior supervisory experience
- Ability to lead with professionalism, respect and integrity at all times.
- Excellent verbal and written communications skills.
- Strong decision making and incident/event management skills.
- Proficiency with Microsoft Office
- Valid driver's license
- State Unarmed Security Officer License or able to obtain within established timeframe.
- Transportation Workers Identification Card (TWIC) or able to obtain within established timeframe.
- As a condition of employment, must be able to successfully complete a criminal background investigation, drug screen, and a post-offer physical/fitness for duty evaluation.
DESIRED QUALIFICATIONS- Associate's or Bachelor's Degree
- 5+ years of experience in a supervisory or management function
- Knowledge of delivering security services and developing Security Post Orders in the private sector. Knowledge and ability to develop and maintain a Security Officer Training Program
- Advanced skills utilizing common office related computer programs plus ability to learn proprietary programs unique to client (CCTS).
ESSENTIAL FUNCTIONS- Manage day-to-day operations at the assigned contract/job site and provide oversight of the DUS security workforce to include staffing, scheduling, personnel actions, uniform and equipment orders, and other tasks necessary to ensure the success of the team.
- Act as a liaison between client(s), DUS Management Team, and Security Officers.
- Enforce contract standards.
- Coordinate security services in accordance with the approved facility security plan.
- Implement, manage, and maintain the Security Quality Assurance Program.
- Provide subject expertise to the client, and other appropriate individuals concerning the security program.
- Participate in the client's incident management process as required.
- Conduct incident investigations and complete appropriate documentation/incident reports.
- Assist with the management of escalated security or emergency situations as requested.
- Apply post orders, facility security plan, emergency action plans, and other related guidelines
- Maintain an excellent knowledge of and apply DUS policies and procedures (both administrative and security), report writing procedures, and standard operating procedures.
- Utilize clear and appropriate communication skills while providing information to others, mediating disputes, investigating incidents, and performing other related tasks.
- Comprehend, evaluate, and correctly respond to information received from a wide variety of sources such as client representatives, supervisors, witnesses, victims, or through a variety of other means such as face-to-face interactions, radio or telephone transmissions, and computer messages.
- Provide ongoing leadership and mentoring to the security team. Supervise site staff and provide coaching, recognition and discipline within approved empowerment range.
- Ensure timely and accurate submissions of weekly payroll reports.
- Coordinate and/or conduct training, including on-the-job training, for the workforce in accordance with the requirements of the contract, the facility security plan, DUS HSE, and other applicable guidelines.
- Ability to handle stressful or crisis situations at the client site, calmly and efficiently.
- Promote a respectful and professional workplace environment free of harassment, favoritism, and inappropriate behavior.
- Ensure notification is made to law enforcement personnel and other emergency responders to permit a timely response to any emergency within the area of responsibility.
- Safely operate a motor vehicle in a variety of settings and varying weather conditions.
- May be required to respond to urgent matters on weekends and evenings.
- Ability to work in a constant state of alertness in a safe manner.
- Willingness to perform other duties as required.
JOB SPECIFIC COMPETENCIES- Attention to Detail: Ensures one's own and other's work and information are complete and accurate
- Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others
- Decision Making: Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option
- Planning and Organizing: Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period
- Workforce Development: Effective in the recruitment, selection, development, and retention of competent staff members
- Management: Plans, organizes, directs, monitors, and controls a group of one or more employees or one or more entities to accomplish organizational goals and objectives
CORE COMPETENCIES- Safety and Security: Promotes a safe work environment for co-workers and customers
- Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations
- Corporate Values: Understands, embraces, and integrates DUS corporate values into everyday duties and responsibilities
- Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers
- Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization
- Leadership: Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals
PAYAnnual Salary: $90,000 USD
BENEFITSFull-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short-term disability insurance. Full-time regular employees are provided access to our employee assistance program.
WORKING ENVIRONMENTThe work environment will be a combination of business office, outdoors, traversing to and from facility buildings, on foot, and in a roving vehicle. Work will be performed with a wide variety of people with differing functions, personalities and abilities.
PHYSICAL DEMANDSThe employee's work requires routine walking, standing, bending and carrying items weighing up to 50 pounds. Candidate will be required to successfully complete a post-offer pre-hire physical and functional capacity exam (FCE).
REASONABLE ACCOMMODATIONIt is Denali Universal Services' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
