Responsibilities: The Security Front Door-Service Desk Analyst provides first-line information security and privacy support to client employees, contractors, and stakeholders. This role handles security inquiries, triages tickets, routes requests, maintains knowledge base content, and escalates complex or policy-sensitive matters to appropriate Government or technical personnel.
- Provide information security and privacy support during core business hours.
- Intake, triage, route, and document security-related tickets and inquiries using approved Government systems.
- Provide process assistance and technical guidance for common cybersecurity and privacy requests.
- Escalate complex, sensitive, or policy-related matters to designated Government officials.
- Maintain knowledge base articles, FAQs, subject matter contact lists, and recurring support materials.
- Track inquiry volume, categories, resolution trends, and support metrics for reporting.
- Coordinate with ISSOs, system owners, privacy coordinators, SOC, RMF, vulnerability, and engineering teams as needed.
Requirements: - Bachelor's Degree or equivalent.
- Experience in cybersecurity support, IT service desk, security operations support, privacy/security intake, or technical customer support.
- Familiarity with ticketing systems, cybersecurity terminology, RMF processes, security/privacy requests, and escalation workflows.
- Ability to communicate clearly with users and document support activity accurately.
- Strong customer-service orientation with good judgment for escalation.
- Must be a U.S. citizen.
- Successful drug screening.
- Must be eligible to obtain and maintain a security or clearance badge.
Preferred Qualifications: - Security+, ITIL Foundation, Network+, CySA+, or equivalent.
Location/Work Arrangement:- Schedule is full-time, Monday - Friday 40-hour week, 4/10's, or 9/80's and may require on call or overnight shifts depending on contract needs.
- This position may be fully onsite or hybrid/remote depending on the needs of the specific contract.
Benefits:BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.
Starting compensation for this role typical
salary ranges between $136,849 - $160,999 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.
Schedule is full-time, Monday - Friday 40-hour week, 4/10's, or 9/80's and may require on call or overnight shifts depending on contract needs.
