Bachelor's degree in Security Management, Emergency Management, Criminal Justice, or related field preferred.
Over 3 years of experience in emergency management or crisis management.
Familiarity with video surveillance, access control, and incident management systems.
Professional certifications like CPP or PSP are desirable.
Exceptional attention to detail and vigilance.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Responsibilities
Monitor critical events and ensure rapid outreach to affected personnel.
Conduct real-time analytical assessments to manage security risks.
Track employee locations and mission-critical operations in real time.
Evaluate travel safety options and provide risk-reduction strategies.
Dispatch security and medical personnel during incidents.
Respond to routine and emergency calls, maintaining composure.
Maintain meticulous records for security systems and escalate issues.
Benefits
Full-time, in-person position with a 24/7 operational schedule.
Opportunity to work in a high-stakes environment.
Engagement with third-party security providers and law enforcement.
Professional development opportunities in crisis management.
Full Job Description
Position Summary and Objective
The Global Security Operations Center (GSOC) Analyst will be responsible for handling the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with an understanding of the industry's best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The Security Analyst will act as a trusted source of truth, upholding the highest standards of preparedness, response, and recovery capabilities across all regions. This position is 100% in person at the client site and has a start date of January 1st, 2027.
Duties and Responsibilities
Provide centralized monitoring of critical events (natural disasters, civil unrest, cyber threats), ensuring rapid outreach to impacted personnel and stakeholders.
Conduct predictive and real-time analytical assessments to identify and manage security, safety, and product-related risks; issue real-time threat alerts to support informed decision-making and incident reduction.
Monitor and track mission-critical operations and employee locations in real time, ensuring team safety and swift adaptation to evolving threats or logistical changes.
Evaluate flight patterns, hotel locations, high-risk destinations, and transportation options to provide travelers with safer choices and risk-reduction strategies.
Dispatch security officers, facilities, and on-site EMS personnel as required via telephone and/or radio during security or medical incidents.
Responsible for answering routine and emergency calls, which may include persons in distress, acting as a calm and collected security point of contact.
Maintain meticulous data keeping for security systems maintenance, tracking all repairs, problematic devices and escalating damaged equipment to the Systems Team, ensuring e2e repair completion.
Utilize mass communication systems to deliver urgent messages to the Crisis Management Team and operational leaders, adhering to established protocols.
Respond, compile and report all information regarding thefts, alarms, accidents and other incidents that may occur during course of duty.
Monitor Closed Circuit Television (CCTV), escalating threat detections of, while maintaining meticulous alarm tracking records.
Operate multi-line telephone and radio equipment.
Escalate without delay, complaints, critical event information to shift supervisor, Site Ops Manager and the GSOC manager.
Foster relationships with third-party security providers, law enforcement, and emergency services to enable coordinated crisis response.
Provide limited access badge support which may include operating digital camera equipment, badge printer, coordination of badge activation and distribution of new and or replacement badges.
All other duties as assigned.
Qualifications and Skills
Qualifications:
Bachelor's degree in Security Management, Emergency Management, Criminal Justice, or a related field is highly recommendedand / or more than 3 years of experience in emergency management, crisis management, emergency operations centers, or a related field.
Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems.
Professional certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent, are desirable.
Required Skills:
Exceptional vigilance and attention to detail.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Ability to work independently and make decisive, well-informed decisions.
Proven capability in handling high-stress situations and de-escalating conflicts.
Emotional intelligence and awareness to handle high stress situations with candor.
Position Type and Schedule
This is afull-time, in-person position located in San Mateo, CA.
The GSOC operates 24/7.
Shift schedule.
Salary range: $100,000 - $105,000 annually.
Salaried, exempt professional.
Work Environment and Physical Demands Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the jobinclude:
Exposure to stressful situations, such as challenging individuals or high-alert security issues.
Exposure to sensitive and confidential information.
