Secondary Property Manager (Starling)

Salary : $73,903.86 - $90,053.18 Annually
Location : San Diego
Job Type: Full-Time
Job Number:
Department: Property Management
Opening Date: 10/08/2026
Closing Date: 10/22/2026 11:59 PM Pacific

Description
Department: Property Management & Maintenance

Benefits include, but are not limited to:

• 9/80 Compressed Work Schedule (office closed every other Friday)
• 14 paid holidays
• Employer paid pension contribution of 14% to base salary
• 457 tax-deferred savings plan
• Social security exempt
• Tuition reimbursement up to $5,000 annually
• Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan,
• Dental
• Vision
• Flexible spending account
• Health and wellness perks
• Rewards & Recognition program

To see full benefits package, please visit:

https://www.sdhc.org/sdhc-employee-benefits/

About the Department

The Real Estate Operations division contains the Property Management (PM) and Asset Management (AM) departments. Together the Property and Asset Management departments are responsible for effectively and strategically managing over 2,200 units scattered across over 150 properties.

About the Position(s):

Responsible for the day-to-day management of the Commission's rental properties involving considerable contact with applicants, tenants, contractors, vendors, and others, and exercises independent judgment and discretion in a variety of circumstances. Incumbents should be available as needed on a 24-hour basis. The right to use an apartment unit is an incident to and a condition of employment with the Commission. At the employer's request or due to agency requirements, the On-site Property Manager may be asked to move to another unit within the complex or another Commission owned property.

The position serves the assigned team, and will report to the Regional Manager. This position is critical for SDHC owned properties as the Property Manager will interact daily with residents and front-line staff to address all aspects of the resident lease administration and unit, property upkeep of SDHC owned assets. The incumbent will work independently most of the time but will also work with a large team from time-to-time. The ideal candidate will have thorough working knowledge of basic property management rules and regulations, be a quick-learner, resourceful and possess the ability to independently prioritize work. A Maintenance Technician will report to the successful candidate.

Examples of Essential Job Functions

• Assists in management of all aspects of an assigned unit, including cash flow analysis, budget preparation and monitoring, contract monitoring, advertising and marketing, tenant retention and tenant relations; implements house rules as well as policies and procedures.
• Assists in supervision of, directs, and evaluates maintenance and other assigned personnel, reviews leave requests, addresses employee concerns and problems, directs work, counsels regarding work related matters, disciplines, and completes employee performance appraisals; assists in conducting and preparing training materials for staff training sessions; assists in management and coordination of staff and resources to accomplish property goals and objectives.
• Screens and approves or rejects prospective residents; reviews all rental applications and lease forms; explains lease documents; reviews and approves all new leases; prepares and processes lease terminations; makes independent determinations regarding the suitability of tenant evictions and renders recommendations for filing of Unlawful Detainers; performs evictions as required and represents Commission at court proceedings and informal hearings as necessary; ensures that lease files are complete and that correct entries are posted.
• Monitors the market and assists in developing an effective lease renewal program with a focus on ensuring full occupancy; develops and implements strategies to market property and successfully achieve leasing goals.
• Implements and assesses effectiveness of property marketing strategies and makes independent judgments in the implementation of these strategies.
• Monitors the HOME program in accordance with the US Department of Housing and Urban Development (HUD) requirements and guidelines; maintains a waiting list for the program with eligible candidates and ensures eligibility upon move-in.
• Re-examines the income and composition of resident households annually to determine if resident's unit size is appropriate and whether the resident is within the State income limits.
• Attends to resident requests; reviews, analyzes, and consults with Housing Supervisor regarding tenant issues and resolutions.
• Develops a yearly budget and ensures that projects operate within the approved budget; maintains inventory records; submits purchase requests, monitors expenditures and keeps expenditures within budget; prepares and submits reports; reviews and monitors accounts receivable; responsible and liable for a petty cash fund.
• Reviews accounts receivable reports regularly and conducts and documents collection activities for all delinquent accounts; reviews accounts, collects rents and other charges when due and ensures that all funds collected are documented properly; makes any necessary adjustments (e.g. requested deposit refunds).
• Reviews and analyzes financial needs and trends for the fiscal year; tracks expenditures on an ongoing basis; submits budget variance reports regularly.
• Interacts with tenants, guests, and invitees, including without limitation ensuring all incident reports are documented in a timely manner; exercises independent judgment in dealing with problems arising on or around Commission property, including without limitation making decisions regarding complaint resolution, emergencies, criminal activity, etc.
• Conducts inspections of properties and generates work orders; prioritizes and disperses work orders; documents all damages to property; ensures all assigned work orders are accomplished; reviews and conducts follow-up procedures on maintenance work orders to ensure that work orders are completed satisfactorily and in a timely manner.
• Determines and authorizes work orders requiring outside contractors and monitors the progress of contracted work, coordinates work of contractors and vendors, and ensures contracted work is inspected for quality; escorts contractors and other workers on site; monitors completion of maintenance requests to minimize vacancy turnaround time.
• Responsible for the preparation and distribution of inspection notices. Inspects vacant units to ensure rental readiness; performs move-out inspections to assess condition of vacated units and monitors the unit's progress to ensure that make-ready, safety and cleaning processes are all performed effectively and efficiently; ensures make-ready units are completed within 7 days of move-out.
• Initiates and implements policies and procedures to achieve and maintain a high standard of resident service and resident communications; oversees tenant activities; cultivates tenant-management relations.
• Ensures that assigned properties present an aesthetically pleasing appearance in accordance with established property management standards; ensures grounds, common areas, and community spaces are clean, well-maintained, and present excellent curb appeal.
• Regularly patrols residential sites and related facilities, such as laundry rooms, parking lots, trash areas, grounds and common areas, to observe safety, security or maintenance problems.
• Adheres to all Federal, State and local laws related to the operation of the property (e.g. Fair Housing, ADA, Equal Employment Opportunity, OSHA), as well as, all Commission policies and procedures.
• Under the guidelines of Commission policies and procedures, ensures that staff understands and conducts themselves and agency business according to policy and according to State and Federal Laws and regulations.
• Maintains and reviews agency vehicle inspection forms.
• Performs other duties as assigned.

When assigned as a Secondary Property Manager (PSH Housing):

Resident Relations and Support:

• Provide customer service to tenants, addressing concerns, questions, and complaints in a timely and professional manner.
• Support tenants with special needs, ensuring they are aware of available community resources and support services.
• Oversee leasing activities, including tenant selection, leasing agreements, and rent collection.
• Assist with the intake process, including eligibility verification and documentation for tenants transitioning from homelessness.
• Ensure compliance with housing program guidelines and regulatory requirements.
• Interact with Legal Counsel on landlord/tenant matters
• Take overnight emergency calls from security

Property Management:

• Assist in managing the daily operations of the Permanent Supportive Housing PBV Housing First programs property, including posting rent payments, lease renewals, and move-ins/outs.
• Monitor property conditions, addressing any maintenance or repair needs and ensuring the property is well-maintained.
• Conduct routine property inspections, ensuring all areas are safe, clean, and meet health and safety standards.
• Work with maintenance personnel or contractors to complete service requests and unit turns in a timely manner. Track and document all maintenance issues and tenant concerns, ensuring resolution is achieved.

Compliance and Documentation:

• Ensure adherence to all local, state, and federal regulations regarding Permanent Supportive Housing PBV Housing First programs.
• Assist in maintaining accurate tenant files and documentation, including rental agreements, income certifications, and other required forms.
• Ensure efficient use of resources and adherence to budgetary constraints.
• Help ensure the property meets all HUD, local housing authority, and other compliance requirements.

Team Collaboration:

• Work closely with primary Property Manager. case managers, and other social service staff.
• Foster a positive and collaborative work environment that promotes teamwork and professional growth.

Other Responsibilities:

• Mitigate risks through proactive maintenance, inspections, and adherence to policies and procedures.
• Respond to emergencies and incidents as they arise, ensuring appropriate protocols are followed.
• Participate in professional development opportunities to stay current on Permanent Supportive Housing PBV Housing First programs best practices, landlord-tenant law, and homelessness support services.

Typical Qualifications

Knowledge of:

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility (i.e., leasing of residential housing units).
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Principles and practices of tenant retention and relations.
• Basic financial record keeping, budget preparation and variance reporting, marketing, contract administration, and related practices and procedures.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.
• Record-keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the Commission in contacts with other agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.

Ability to:

• Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, explain, and ensure compliance with applicable Federal, State, and local laws, regulatory codes, and ordinances, and Commission policies and procedures.
• Maintain confidentiality of sensitive personal information of applicants, current and former residents, and other matters affecting tenant relations.
• Maintain accurate files and records.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general poli