Sea Logistics Operational Care Manager, Revenue Care
The FSL Senior Key Account Specialist is responsible for managing the operational, financial, and commercial performance of one of Kuehne+Nagel USA's most strategic customer relationships. Serving as a key point of contact, this role ensures exceptional service execution, supports profitability and billing accuracy, and drives continuous improvement across the account. This highly visible individual contributor role requires a proactive, experienced professional who can work independently, build strong partnerships, and influence stakeholders across Operations, Revenue Care, Finance, Sales, and Customer Care to deliver outstanding customer outcomes.
- Manage the day-to-day operational, financial, and commercial performance of a strategic customer account, ensuring exceptional service delivery and customer satisfaction.
- Serve as the primary liaison between the customer and internal stakeholders, coordinating activities across Operations, Customer Care, Revenue Care, Finance, Sales, and other support teams.
- Monitor account performance, identify operational or financial risks, and drive timely resolution of issues and escalations.
- Maintain oversight of account profitability by analyzing revenue, costs, billing accuracy, and financial trends, while partnering with Finance and Revenue Care to optimize performance.
- Support customer onboarding, process improvements, business transitions, and implementation activities to ensure service continuity and operational excellence.
- Build and maintain strong relationships with customer contacts and internal stakeholders, providing clear communication on performance, risks, and improvement initiatives.
- Identify opportunities to enhance efficiency, service quality, profitability, and process consistency through continuous improvement and adherence to operational and financial controls.
- Develop and maintain account-specific procedures and best practices to support sustainable, scalable service delivery.
What we would like you to bring
- 10+ years of experience in logistics, freight forwarding, supply chain, finance, commercial operations, or key account management.
- 5+ years of experience with Kuehne+Nagel.
- Strong analytical, financial, and problem-solving skills, with the ability to manage competing priorities and drive business results.
- Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and influence decision-making at multiple levels.
- Advanced proficiency in Microsoft Office, particularly Excel.
- Experience with FSL operations, profitability analysis, billing, forecasting, and financial reporting is highly preferred.
- Bachelor's degree in Business, Finance, Logistics, Supply Chain Management, or a related field preferred.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
