Scrum MasterLocation: Jacksonville, FL - Onsite, five days per week
Position Type: Full-time
Salary Range: $95,000-$110,000 annually
Department: Delivery Excellence
Reports To: Director, Delivery Enablement
About the RoleWe're seeking an experienced Scrum Master to support three to five teams delivering AI and technology solutions for our clients. You'll help teams consistently meet commitments by facilitating Scrum practices, removing blockers, and improving delivery predictability and transparency.
This role suits someone who builds trust, communicates proactively, and helps teams adapt while keeping delivery moving.
What You'll Do- Lead Scrum ceremonies and backlog refinement to support clear, achievable sprint commitments.
- Help teams take ownership, remove impediments, and escalate cross-team blockers and delivery risks.
- Partner with Product Owners and Program Managers to clarify acceptance criteria and align sprint work with project milestones.
- Monitor sprint performance and provide weekly Sprint Health Reports highlighting progress, blockers, risks, and delivery trends.
- Maintain organized Jira boards and clear team documentation in Confluence.
- Participate in sprint demos and occasional weekly client status meetings.
- Turn retrospective feedback into practical improvements and follow through on action items.
What We're Looking For- Bachelor's degree in a relevant field required.
- Four or more years of Scrum Master experience supporting Agile delivery teams.
- Hands-on Jira experience and familiarity with Confluence.
- Strong facilitation, communication, and problem-solving skills.
- Ability to support multiple teams, navigate team dynamics, and keep stakeholders aligned.
- Comfort working in a fast-paced, client-facing environment.
Preferred: CSM, PSM, PMI-ACP, or equivalent Agile certification; Azure DevOps experience.
What Success Looks LikeWithin your first 90 days, you'll establish trusted relationships with Scrum teams and clients, strengthen visibility into progress and risks, and help teams improve delivery predictability and consistently meet commitments.
