Scheduling ManagerLocationBellevue, Washington | 100% onsite Employment Full-time | Annual salary
Schedule Generally Monday-Friday 8:00 AM-5:00 PM; flexibility for evenings, weekends, and operational needs
Salary $85,000-$95,000 annually, exempt
Scope All spoken-language and ASL Scheduling operations; onsite and offshore teams
Position SummaryLead the Scheduling Department's daily operations and performance across spoken-language and ASL services and onsite and offshore teams. Own operational outcomes while coaching staff, improving workflows, and providing timely management intervention on escalated scheduling challenges.
Key Responsibilities - Own departmental fill rates, scheduling KPIs, productivity, staffing coverage, quality, reporting, and continuous process improvement.
- Direct daily team performance, staff scheduling, workload prioritization, coaching, and consistent execution of approved workflows across onsite and offshore teams.
- Own weekly and monthly performance reporting; analyze trends, identify gaps, and present corrective action plans to leadership.
- Oversee urgent coverage gaps, complex scheduling issues, and escalations, stepping into assignment-level work when management intervention is needed.
- Monitor pending requests, next-day readiness, assignment status accuracy, and timely escalation of unfillable requests under approved procedures.
- Partner with Recruitment to identify interpreter coverage gaps and support recruiting and reactivation efforts without owning recruitment strategy.
- Partner with senior leadership and HR on hiring decisions and corrective action; support onboarding and staff development.
- Reinforce established contract, qualification, documentation, privacy, and scheduling procedures; escalate compliance concerns to the responsible departments.
- Coordinate with CCO, Recruitment, Contracts, Compliance, and other departments when issues are escalated or require management involvement.
- Develop practical workflow improvements and coach teams on execution, accountability, and service quality.
Required Qualifications - High school diploma or GED required.
- At least three years of supervisory or management experience required.
- Strong Microsoft Excel skills and experience with scheduling or workforce management systems.
- Demonstrated ability to analyze operational data, create performance reports, and communicate actionable findings.
- Strong leadership, coaching, prioritization, escalation management, and cross-time-zone coordination skills.
Preferred Qualifications - Supervisory or management experience in scheduling, dispatch, or operations.
- Associate's or bachelor's degree in business, operations, or a related field.
Authority and Role BoundariesThe manager owns day-to-day operational performance, coaching, and staffing schedules. Hiring and corrective-action decisions are made in partnership with senior leadership and HR. Compliance and contract interpretation remain shared responsibilities with the appropriate departments; the manager reinforces approved procedures rather than setting policy independently.
Schedule NotesHours are Pacific Time. This is an onsite leadership role with occasional evening or weekend flexibility as business needs require.
Compensation & Benefits Pay: $85k - $95k annual salary, exempt
Universal Language Service offers a comprehensive benefits package for eligible employees, including:
- Medical, dental, and vision insurance
- 401(k) retirement savings plan
- Paid time off (PTO) and paid sick leave
- Paid company holidays
- Wellness perks and employee discount programs
- Parking reimbursement program
Health and retirement plan eligibility generally begins the first of the month following 60 days of employment, subject to applicable plan terms. PTO and paid sick leave availability are governed by company policy and applicable law.
Pay Range: $85,000 - $95,000 per year
