Scattered Site Manager:This is a professional position, which involves coordination of a wide variety of services to support the property management, leasing and occupancy, maintenance and public relations needs of an assigned portfolio of properties including approximately 350 Scattered Site units ranging from moderately priced single-family homes to market rate housing. The incumbent must also function as a liaison between HOC residents, HOA Boards, Resident Associations, HQS Inspections, REAC, Investor Inspections, and contractors to efficiently and effectively meet the requirements of each with minimal disruption to HOC residents.
An employee in this class requires knowledge of federal, state, and local housing regulations and practical knowledge of property management to manage the daily operations of scattered sites. The employee independently selects appropriate methods and alternative courses of action to accomplish the work. This includes planning, organizing and coordinating preventative maintenance programs; implementing and monitoring approved operating budgets, and monitoring performance of contract work. Established guidelines are available to the employee, but procedures must often be modified to handle non-standard situations. The employee's effectiveness has a significant impact on the quality of services provided to residents, and on a wide range of community activities. The employee is also highly focused on providing exceptional customer service to all internal and external partners (including residents) by timely responding to all inquiries and resolving matters within a reasonable timeframe.
Personal contacts include HOC residents and staff, as well as individuals and organizations within and outside the Agency to manage programs and services and resolve problems on an on-going basis. The work involves moderate physical effort, such as walking, bending, or lifting light objects, and some exposure to abusive or unpredictable behavior from the public may be encountered and exposure to adverse weather conditions may be experienced.
Examples of Duties:- Responsible for the preparation and creation of FY/CY budgets for assigned portfolio.
- Maintain full occupancy of units at the budgeted occupancy or above.
- Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Leasing activities after hours or on weekends as required.
- Pull applicants for the affordable programs from Housing Path Waitlist
- Ensure full compliance of all assigned properties, including certifications and recertifications of residents, as applicable.
- Counsel residents and complete/present lease enforcement cases.
- Prepare monthly management reports such as incident and vacancy reports, variance reports, and reclasses.
- Supervise on-site staff, and make decisions on new hires, training and orientation of new employees, and conduct performance evaluations of staff.
- Conduct routine exterior and interior unit inspections, including move-in and move-out, housekeeping, and rehab inspections
- Make committee and board presentations as needed.
- Perform other related duties as assigned.
Minimum QualificationsExperience:- At least three years' experience in property management with at least one year of affordable housing experience and previous supervisory experience.
Education:- Graduation from an accredited college or university with a Bachelor's degree in business administration, finance or related field.
Certification:- Certification in Low Income Housing Tax Credit or HUD Programs is a plus. Individuals must have passed or will pass within six (6) months of hire the LIHTC Program regulations certification exam.
- HOC may require Scattered Site Managers to periodically repeat the Certification process. Continued employment is subject to successfully maintaining applicable program certification(s).
Knowledge, Skills & Abilities:- Knowledge of federal (HUD) and state regulations for public housing and conventional housing.
- Understanding of building management to identify areas of improvement and ability to implement preventive maintenance plans.
- Working knowledge of preventative maintenance and procedures for unit inspections.
- Knowledge of contracts, budget creation and budget control.
- Experience with Yardi is a plus.
- Good interpersonal skills and the ability to interact with people of varied backgrounds.
- Valid driver's license
- Ability to perform other related duties as assigned.
* Grade 22 - Min: $67,447 / Mid: $89,280 / Max: $111,112 | Salary determined by departmental budget - Offer commensurate with experience.
