City Of New York

SCADA Support Specialist

City Of New York$80K — $95K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or related field; or equivalent experience.
  • 4 years of experience in IT automation engineering or monitoring; or 8 years of relevant experience without degree.
  • Proficiency in SCADA systems, network security, and data management.
  • Strong troubleshooting skills for hardware and software issues.
  • Experience with programming and configuring SCADA-related hardware, such as RTUs and PLCs.

Responsibilities

  • Provide technical support for SCADA systems to troubleshoot and resolve issues.
  • Assist in the design and maintenance of SCADA systems and components.
  • Configure and test SCADA hardware and software for optimal performance.
  • Collaborate with teams to address SCADA system challenges and improve operations.
  • Oversee daily maintenance of all components related to the operational technology (OT) environment.
  • Coordinate with vendors for installation and upkeep of control systems associated with SCADA.
  • Maintain documentation for SCADA systems while applying cybersecurity protocols.

Benefits

  • Non-competitive civil service position, no need to be on a civil service list.
  • Opportunity to work with a range of technology and collaborate across teams.
  • Direct involvement with operational technology in a critical public service sector.
  • Gaining experience in both troubleshooting and maintenance of complex systems.
  • Potential for travel to different facilities for hands-on support.
Full Job Description
*** The I.T automation engineer Civil Service Title is non-competitive and does not require perspective candidate to be on a civil service list. ***

Under the supervision of the Section Chief of SCADA Support, the selected candidate will serve as a SCADA Support Specialist for the specified BWT wastewater Treatment facilities. The SCADA Support specialist will be the subject matter expert (SME) on the facilities' SCADA system and associated components such as network, security, backup, and data management.

Key Responsibilities will include but not limited to:
- Provide technical support for SCADA systems, including troubleshooting and problem resolution.
- Assist with the design, implementation, and maintenance of SCADA systems.
- Configure and test SCADA software and hardware to ensure proper functioning.
- Collaborate with cross-functional teams to identify and resolve issues with SCADA systems.
- Oversee and provide day-to-day maintenance and support of all components related to the facilities' OT environment.
- Responsible for the configuration, installation, support and maintenance for all monitoring and control equipment including, electronic sensing devices, Remote Terminal Units (RTUs), Programmable Logic
Controllers (PLCs), Human Machine Interfaces (HMI), data communications equipment and services, computer hardware, and other telemetry devices.
- Work with third party vendors/contractors to ensure proper installation, reliability, accuracy, and maintenance of all computer hardware and supporting control systems associated with Supervisory Control and Data Acquisition (SCADA) system.
- Work with field technicians and I.T. divisions to support operation and upgrades of the telemetry equipment and communications infrastructure.
- Coordinate with operating and maintenance personnel to provide for proper calibration, repair and maintenance of sensors, instruments, and telemetry equipment.
- Maintain the facility's network devices, data backup, anti-virus, patch management, and PLC backup systems. Troubleshoot and resolve computer system issues (HW/SW).
- Maintain documentation of SCADA systems and processes.
- Apply and maintain local security and cyber-security protocols and standards establish by the I.T. management group.
- Travel to and support SCADA systems at other facilities as required.

IT AUTOMATION AND MONITORING E - 95712

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.

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