Summary:
Certarus relies on Ignition as the digital backbone of its operational technology platform, supporting real-time visibility, control, data acquisition, and integration across a mobile fleet and distributed customer sites. The SCADA Specialist, Ignition will help operate, support, configure, and enhance this platform so it remains reliable, secure, usable, and responsive to business needs.
Reporting to the SCADA Lead, Ignition, this is a hands-on and service-oriented technical role. The role develops and supports Ignition solutions, assists with equipment and system integrations, and contributes to disciplined testing and release practices. A meaningful part of the role also involves responding directly to calls and questions from field staff, logistics personnel and other operational users. The successful candidate must be comfortable gathering information from users, diagnosing issues remotely, explaining technical steps clearly, and staying engaged through resolution or appropriate escalation.
Schedule:- Normal business hours are expected, with participation in remote after-hours support when required for critical incidents.
- The role requires regular availability by phone or Microsoft Teams to assist field and operational staff, including periods when issues must be diagnosed remotely with limited information.
- Hybrid work arrangement with regular in-person collaboration from the Calgary office.
- Occasional travel may be required for commissioning, stakeholder engagement, vendor coordination, or field support.
Duties & Responsibilities:- Support the day-to-day technical health, administration, configuration, and maintenance of the Ignition SCADA platform.
- Develop and maintain Ignition applications, Perspective views, UDTs, tags, alarms, reports, scripts, templates, and role-based access configurations.
- Take calls and respond to questions from field staff, control room personnel, and other users requiring immediate assistance with Ignition, alarms, data, communications, equipment visibility, or related operational issues.
- Deliver assigned SCADA enhancements from requirements clarification and solution configuration through testing, deployment, documentation, and transition to support.
- Participate in backlog refinement and provide practical estimates, technical input, status updates, and early identification of risks or dependencies.
- Follow established SCADA development, testing, release, documentation, cybersecurity, and change-control standards.
- Monitor platform performance and reliability, support root-cause analysis, and implement approved corrective or preventive improvements.
- Support FAT/SAT commissioning and integration of PLCs, edge devices, field communications, databases, and customer or partner systems.
- Assist with integrations between Ignition and Azure, databases, APIs, dashboards, analytics, and other business systems.
- Collaborate with Engineering and Operations on equipment, PLC, alarm, workflow, and visualization improvements.
- Coordinate technical work with SCADA integration partners, network providers, hardware suppliers, and other vendors under the direction of the SCADA Lead.
- Create and maintain technical documentation, support procedures, system diagrams, configuration records, test evidence, and knowledge-transfer materials.
- Respond to urgent calls for business-critical operational issues, including coordination with the SCADA Lead, IT, Engineering, vendors, or field resources when escalation is required.
Requirements:
- Two or more years of hands-on experience supporting, configuring, or developing SCADA, HMI, industrial automation, or related operational technology solutions. Direct experience with the Inductive Automation Ignition platform is strongly preferred.
- Practical knowledge of one or more Ignition capabilities such as Gateway administration, Perspective, tags, alarms, historian concepts, reporting, scripting, or database connectivity.
- Experience troubleshooting production systems and working methodically through technical issues.
- Experience with PLCs, industrial edge devices, or protocols such as OPC UA, MQTT, and Modbus is an asset. Familiarity with serial communications is also an asset.
- Working knowledge of relational databases, SQL, Python/Jython scripting, Rest APIs, or integration patterns. Experience with PostgreSQL, time-series data, or Microsoft Azure is an asset.
- Awareness of SCADA networking and security concepts, including VPNs, firewalls, identity and access management, backups, and recovery.
- Strong analytical skills, attention to detail, and comfort working directly in technical delivery and production support.
- Clear written and verbal communication skills, including the patience and judgment to support field personnel by phone, translate user descriptions into technical symptoms, and explain troubleshooting steps in practical language.
- Ability to organize assigned work, communicate progress, follow standards, and seek guidance when risks or priorities are unclear.
- Ignition Core, Gold, or relevant Inductive University credentials are an asset.
- Experience in natural gas, energy, industrial automation, mobile assets, or other distributed operations is an asset.
- A diploma or degree in automation, instrumentation, computer science, information systems, electrical technology, or a related field is an asset. Equivalent practical experience will be considered.
Certarus offers a competitive compensation package, including benefits and retirement plans. Above all, we offer unlimited career advancement opportunities with a dynamic, rapidly growing organization.
