SCADA Services Engineer

We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities, excellent customer-facing skills, and proven hands-on experience supporting, maintaining, troubleshooting, and upgrading Supervisory Control and Data Acquisition (SCADA) systems and their underlying PLCs and control panels. In this role you will be the go-to technical expert for a diverse installed base of SCADA systems including Inductive Automation (Ignition), Rockwell Automation (FactoryTalk), Wonderware, iFix, VTSCADA and Allen-Bradley PLC platforms. Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system optimization, patch management, and implementing upgrades and enhancements on existing systems across projects of varying size and complexity. This is a customer-facing, service-focused position that requires a proactive mindset: anticipating issues before they escalate, resolving problems efficiently, and maximizing system uptime and performance while making the best use of available resources. You will regularly interact with end-users, plant operators, and internal teams to diagnose issues, explain technical concepts clearly, and deliver sustainable solutions. Who are we looking for: The successful candidate will join a strong team of motivated professionals who provide ongoing support and lifecycle services for municipal and industrial water and wastewater clients. You will be the primary technical resource for service contracts, maintenance agreements, and post-implementation support of medium to large SCADA installations (both standalone and multidisciplinary systems). Strong communication skills are essential, as you will interface daily with operators, plant managers, IT/OT teams, and other stakeholders. Ideal candidates are eager to deepen their expertise in supported platforms and expand into related areas such as industrial networking and OT cybersecurity. Offering Flexible Remote/Hybrid Work/Onsite Schedule: Hybrid work schedule (consisting of office, remote, and onsite, pending project needs) This position is eligible for a $5,000.00 sign-on bonus. Travel & Physical Requirements: This position involves regular travel to client facilities (typically within driving distance) for on-site troubleshooting, preventive maintenance, system upgrades, emergency response, and scheduled service visits. Regional travel up to 50-70% (mostly day trips), with occasional overnight stays required depending on call-out needs and multi-day service work. - Must be physically able to lift and carry 40 lbs repeatedly - Comfortable working from heights (ladders, scissor lifts, platforms) and in confined spaces - Able to safely work on live control panels while wearing proper arc flash PPE and following NFPA 70E protocols - Candidate must maintain a valid driver's license with no major infractions - Candidate must maintain a valid REAL ID driver's license or other TSA-approved identification What you will be doing at Woodard & Curran: - Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process-control-related issues in live production environments at municipal and industrial water/wastewater facilities - Perform on-site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems - Maintain, repair, and support existing Control Panels, PLCs (primarily Allen-Bradley), SCADA servers, workstations, and associated infrastructure - Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime - Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities - Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures - Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements - Respond to emergency situations, provide 24/7 on-call support (rotational), and participate in rapid-response fieldwork when required - Thoroughly document all work including service tickets, root-cause analysis reports, as-built drawings, infrastructure inventories, and system changes - Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and account managers to ensure long-term system reliability and client satisfaction - Work within defined service-level agreements (SLAs), maintenance contracts, budgets, and schedules - Ability to work remotely from home or local facility while maintaining high availability for remote support and occasional site visits What you will need to succeed: - Minimum of 5 years of experience in Control System Design, PLC Programming, and SCADA Development - Experience with Ethernet IP and network switches. - Skilled in modifying HMIs and tuning PID loops. - Strong understanding of industrial power design (medium/low voltage). - Ability to read and interpret P&IDs and wiring diagrams. - Experience installing and maintaining electrical components and systems. - Knowledge of safety protocols and hazard recognition. - Experience with Allen-Bradley PLC hardware and software (other PLC experience is a bonus). - Experience with Allen-Bradley FactoryTalk, Schneider Wonderware, Ignition, GE Proficy iFix HMI software (other HMI package experience is a bonus). - Experience configuring and developing graphics for OITs such as Allen-Bradley PanelView and Automation Direct C-More. - Experience with automated reporting software (such as SyTech's XLReporter and HachWims); - Hands-on experience configuring, interfacing with, and troubleshooting instrumentation found in the water and wastewater industry. - Associate or Bachelor's degree in a related field is preferred. - Strong electrical and mechanical aptitude. - Experience with Microsoft Office suite (Teams, Word, Excel, PowerPoint). - Computer networking experience (hardware and configuration) is a bonus - Experience in higher programming languages (VB, C++, Java, Python) is a bonus. - Water/wastewater industry experience is a bonus. $75,000 - $90,000 a year This role has the option for remote work, and the anticipated pay range is flexible, depending on factors such as the employee's primary work location, skills, experience, and education. The anticipated pay range for this position is provided above; the final exempt salary or non-exempt hourly pay will depend on the candidate's experience level and a percentage-based geographic differential, considering the location where the candidate will be working. Geographic differentials recognize and reflect the cost of labor differences between geographic markets. Mutual Dispute Resolution (MDR) As part of our commitment to a fair and respectful workplace, Woodard & Curran uses a Mutual Dispute Resolution (MDR) to help resolve most employment-related concerns efficiently and consistently. What this means: - MDR applies to both you and the Company - Most workplace-related disputes are resolved through binding arbitration, rather than court proceedings - Certain exceptions are outlined in the full agreement If you are offered a position with Woodard & Curran, you will be asked to review and sign the MDR as part of your offer packet. Review the full agreement here: Mutual Dispute Resolution Agreement Employee Support & Benefits Retirement Savings: - 401(k) Pre-tax or Roth Contributions: The company matches 100% of the first 3% of salary contributed Time away from work: - Observed holidays: Choose up to 8 holidays to observe annually - Vacation: Accrued based on years of experience and calculated on hours worked - Sick time: Paid sick time for non-work-related illness or injury. - Parental leave: Up to 80 hours of Paid Parental Leave for child bonding Coverage and support for your needs and well-being: - Disability: Paid short- and long-term disability - Health: Medical plan options; plus dental and vision plans. - Life: Basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life. - Wellbeing: DarioMind assistance program combined with personalized mental health and wellbeing resources.