Job Title:SBA Servicing Officer
Job Description:SUMMARYThe position of SBA Servicing Officer under the supervisory direction of the SBA Servicing Supervisor is responsible for maintaining overall compliance of the existing SBA loan portfolio.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Handle all servicing requests (including, but not limited to deferments, collateral substitutions, restructures and assumptions) requested by a borrower.
- Collect and analyze annual financial information from clients.
- Monitor loans for possible risk rating changes. Monitor classified loans on a quarterly basis using the Special Attention Credit (SAC) report.
- Ensure financial statements, tax returns, recorded documents and UCC ticklers are current and properly maintained.
- Assist with follow up on any delinquent loan accounts.
- Conduct post-closing audit to comply with credit display and loan authorizations.
- Monitor and maintain performance-based loans according to policy.
- Demonstrate a satisfactory understanding of and adherence to Bank operational policies and applicable compliance regulations as they relate to the specific job duties assigned.
- Demonstrate a satisfactory understanding of your duties and responsibilities as it relates to the Bank Secrecy Act (BSA), Anti-Money Laundering Act (AML), Patriot Act, and Office of Foreign Assets Control Regulations (OFAC). This includes participating in any required training and promptly complying with all reporting requirements.
- Demonstrate a satisfactory understanding of and adherence to EEO/AA policy; promote a working environment free of harassment of any type.
- Perform the job safely and report potentially unsafe conditions.
- Make a personal contribution to the Bank's Cyber Security efforts through your own observation, suspicion and vigilance. Technology and management controls have a significant impact, but spotting a potential threat is the final line of defense against threats that make it through those other controls.
JOB REQUIREMENTSThe requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelors' degree or equivalent from a four-year college or university.
- 5 years of relevant experience. Experience should consist of financial analyzing and loan servicing of SBA loans.
- Strong customer service skills with ability to communicate effectively with customers via phone and email
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Ability to perform detail oriented work with a high degree of accuracy.
- Ability to handle multiple priorities and tasks while working in a fast paced department.
- Proficiency with personal computers and related software.
- Work involves sitting, occasional walking, and lifting up to 10 pounds.
Pay range for new hires is generally $74,404 - $90,939 annually.In addition, the role is eligible for an annual bonus.
