GENERAL FUNCTION:
This role leads part of an Inside Sales organization responsible for a $1.3B annual production run rate across multiple verticals including but not limited to healthcare, SBA, and Small Business lending. This production scope requires leadership of a fast‑cycle, incentive‑driven sales organization. This role is accountable for tactical leadership of a multi‑layer Inside Sales team, including Team Leads and individual contributors, ensuring consistent daily throughput, application quality, and adherence to defined underwriting workflows. The Inside Sales Manager, Small Business executes division‑level strategies designed by the Director of Inside Sales and translates them into day‑to‑day team performance, coaching, and process execution. They also maintain operational discipline by monitoring Reg B–related timeliness, application aging, pipeline accuracy, and documentation requirements, escalating exceptions to senior leaders as needed. This includes coordinating with Credit and Closing partners to ensure applications move through established SLAs and that borrower experience standards are met.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Operational Excellence: Oversee a multi‑layer sales hierarchy (Individual Contributors through Team Leads) and ensure consistent throughput in a high‑volume production environment. Execute daily oversight of application flow, SLA adherence, queue management, and capacity alignment, ensuring movement of high‑velocity pipelines. Partner with Credit and Closing to resolve operational bottlenecks and escalate exceptions, ensuring timely decisioning and strong borrower experience.
- Strategy: Translate divisional productivity strategies into actionable team plans, including call cadence expectations, funnel management routines, and quality control checkpoints. Oversee execution of the end‑to‑end sales lifecycle, from lead engagement through accepted proposal, ensuring consistent application quality and adherence to defined credit packaging standards.
- Compliance: Ensure compliance with state and federal regulations, including monitoring adherence to Reg B timeframes and application documentation standards, escalating concerns to senior leadership as required.
SUPERVISORY RESPONSIBILITIES:
- Provide day‑to‑day leadership and skill development for Team Leads, including coaching on sales execution, pipeline management, and borrower lifecycle processes.
- Support succession readiness by developing emerging leaders within the Inside Sales team; escalate long-term leadership bench needs to the Director.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Minimum 3-5 years management experience including successful team leadership and development in a sales environment preferred.
- Experience leading high-performing teams in a fast-paced SBA lending environment, with deep working knowledge of SBA 7(a), 504, and Express loan programs
- Proven ability to adapt quickly, manage teams through organizational change, and build scalable closing processes in high-growth environments
- Demonstrated proficiency in SBA SOP guidelines, deal structuring, pipeline management
- Experience leading multi-layer sales teams or equivalent leadership responsibility in a fast‑cycle, production‑oriented environment preferred.
- Proven ability to have successfully coached and directed a team scope of sales abilities and enhanced customer experience.
- Ability to create and manage reporting metrics for the team, i.e. proficient in Excel, Business Objects
#LI-EC1
SBA Inside Sales Manager, Small Business
Total Base Pay Range 82,100.00 - 172,500.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
LOCATION -- Virtual, Ohio 00000
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
