5+ years of experience in SAP Application Management Services (AMS) delivery
Strong expertise in Sales and Supply Chain SAP modules (SD and MM)
Hands-on experience with SAP S/4HANA and BTP
Proven ability to manage cross-functional teams and client engagement
Familiarity with ITIL-based operational processes and frameworks
Demonstrated project management and program oversight skills
Responsibilities
Lead end-to-end SAP AMS delivery and production support
Design and govern AMS operating models and KPI frameworks
Drive continuous service improvement initiatives across operations
Manage SAP solution architecture and design for multiple modules
Oversee execution of SAP projects, including cutover planning and go-live
Serve as primary contact for U.S. business and IT leadership
Direct major incident management and ensure adherence to ITIL processes
Benefits
Health, dental, and vision insurance
Paid time off and flexible work arrangements
Retirement savings plan with employer matching
Professional development opportunities
Collaborative work environment with global teams
Full Job Description
Position Summary
The SAP Functional Program Manager- AMS is a, cross-functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery, including designing, governing, and delivering end-to-end SAP solution extensions, production support, and continuous improvement initiatives, with a primary focus on Sales and Supply Chain domains.
This role blends deep functional and technical expertise across SAP modules with hands-on delivery leadership, client engagement, and program oversight, while also managing run operations, enhancements, and project delivery. The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams, ensuring scalable, secure, and high-quality SAP solutions across AMS, enhancements, and project initiatives.
Key Responsibilities
SAP AMS Leadership & Governance
Lead end-to-end SAP AMS delivery, including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives.
Design and govern AMS operating models, including:
Support tier models (L1-L4)
SLA and KPI frameworks
Escalation paths
Governance and reporting cadence
Own service delivery performance, ensuring SLA adherence, quality, stability, and customer satisfaction.
Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management.
Solution Architecture & Functional Leadership
Lead end-to-end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards.
Validate functional configurations, cross-module integrations, and end-to-end business process flows across Sales and Supply Chain.
Review SAP ABAP developments and WRICEF objects, ensuring clean-core principles, performance optimization, and S/4HANA extensibility standards.
Provide architectural leadership across S/4HANA, SAP BTP, integrations, security, and extensibility frameworks.
Delivery Oversight - Projects & Enhancements
Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives, including:
Governance
Planning
Resourcing
Quality management
Risk and dependency management
Lead cutover planning, go-live readiness, hypercare, and post-go-live stabilization.
Drive roadmap planning aligned to business priorities, system stability, and continuous innovation.
Client Engagement & Stakeholder Leadership
Serve as the single point of contact for U.S. business and IT leadership.
Own stakeholder engagement, communication, expectation management, and change leadership.
Lead governance forums, service reviews, operational meetings, and QBRs.
Translate business needs into scalable AMS and solution delivery strategies.
Operational Excellence & Incident Management
Lead major incident response, including:
Triage and crisis coordination
Root cause analysis (RCA)
Corrective and preventive action planning
Executive-level communication
Ensure adherence to ITIL-based operational processes, including incident, problem, change, and release management.
Drive monitoring optimization, automation, and self-healing initiatives
