SAP SD Application Support (AMS) Consultant

You Are:

An experienced SAP SD (Order-to-Cash) professional with hands-on experience, including with SLA-driven Application Management Services (AMS).

Based onshore, you are the face of the OTC support team at the client: the primary point of contact for business and IT stakeholders, and the link between the client and an offshore team of up to 10 consultants.

You bring strong functional depth, a service-first mindset, and calm decision-making under pressure. Experience supporting retail clients in a high-volume order environment is preferred.

The Work:

• Own SAP SD/OTC production support from the client location, ensuring stable operations and SLA compliance across incidents, service requests, and problems.
• Work directly with business users and process owners to understand issues, gather requirements, and agree priorities.
• Coordinate the offshore team, handing over work clearly across time zones and making sure the client gets quality, on-time delivery.
• Deliver enhancements and change requests through ITIL-based service processes.
• Lead governance reviews, handle escalations, and drive continuous improvement with client stakeholders.

Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Based in, or open to working from, Raleigh or Greensboro, North Carolina is preferred (and willingness to work flexible hours for time-zone overlap and critical incidents)

Here's what you need:

• Minimum of 3 years of hands-on SAP SD experience, including experience in a SLA-driven AMS / production support role.
• Minimum of 2 years of strong configuration skills experience across sales, pricing, delivery, billing, and credit management, with solid cross-module integration knowledge (MM, FI, WM/EWM).
• Working knowledge of IDocs, SAP Notes, and SAP Support (OSS) incident handling.
• Minimum of 1 year of proven experience in an onshore lead role, coordinating offshore teams of up to 10 consultants.
• Minimum of 1 year of client-facing experience managing senior stakeholders, escalations, and service governance.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Bonus points if:

• You have Retail experience, including retail master data and processes (IS-Retail / S/4HANA Retail, POS, omnichannel); retail fashion process knowledge is a plus.
• You have hands-on experience in pricing and ATP; Advanced ATP and supply assignment (including setup via Fiori apps) is good to have.
• You have experience with contract processing, shipment processing, and third-party sales / consignment processes.
• You have Integration with third-party warehouse management systems (WMS / 3PL) for shipping experience
• You have experience with EDI interface monitoring and troubleshooting (850, 855, 856, 810).
• You have experience with routine AMS health checks, including batch job monitoring and failure troubleshooting.
• You have SAP S/4HANA experience; familiarity with SAP Solution Manager / Cloud ALM, SAP CAR, or Vistex.
• You have a SAP SD, S/4HANA, SAP Activate, or ITIL Foundation certification.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/22/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here:

Role Location Hourly Salary Range
California $30.67 to $74.42
Colorado $30.67 to $64.28
Connecticut $30.67 to $64.28
District of Columbia $32.69 to $68.46
Illinois $28.41 to $64.28
Maine $26.15 to $54.76
Maryland $30.67 to $64.28
Massachusetts $30.67 to $68.46
Minnesota $30.67 to $64.28
New York $28.41 to $74.42
New Jersey $32.69 to $74.42
Ohio $28.41 to $59.52
Virginia $28.41 to $68.46
Washington $32.69 to $68.46