Industry/Sector
Not Applicable
Specialism
SAP
Management Level
Manager
Job Description & Summary
The Opportunity
As an SAP Order to Cash Consultant, Manager you will lead client service work focused on SAP Customer Relationship Management applications, helping clients improve operational efficiency, customer engagement, and system integration across sales and service processes. As a Manager you will guide teams, coach team members, manage performance, and bring practical business judgment to complex workstreams, while using technology and innovation to support delivery and uphold PwC values. In this role at PwC, you will analyze client requirements, implement SAP CRM solutions, provide training and support, and contribute to work within our Advisory practice and our SAP Customer specialty within Digital Core Modernization and Sales Technology - SAP CX.
Responsibilities
- Leading SAP Customer Experience and Order to Cash client workstreams from analysis through deployment support
- Managing project plans, budgets, timelines, and scope across multiple client deliverables
- Guiding teams in configuring SAP CRM and related customer process solutions to improve sales and service operations
- Translating client needs into process designs, functional requirements, and implementation approaches
- Reviewing solution deliverables for completeness, technical fit, and alignment with client business objectives
- Coaching team members on SAP CX methods, customer process modeling, and delivery tasks
- Coordinating issue resolution across business and technology stakeholders during implementation cycles
- Identifying opportunities to improve customer relationship management processes, system integration, and user adoption
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in Business Administration/Management
- Preference for a Master's or Masters of Business Administration degree in Computer Science/Information Systems
- Demonstrating SAP order-to-cash consulting experience in client-facing roles
- Leading project planning, budgeting, execution, and delivery across teams
- Mentoring teams through system analysis, issue resolution, and feedback
- Translating customer experience technology into sales process improvements
Travel Requirements
Up to 80%
Job Posting End Date
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
