The OpportunityWe are seeking an
SAP Order Management Specialist to accurately process and manage customer purchase orders for both standard transactional and project-based business. This position validates booking documentation, creates and maintains sales orders in SAP, supports project-related order setup, and coordinates with Sales, Project Management, Purchasing, Finance, Logistics, and Customer Service to move orders from receipt through fulfillment. The specialist safeguards data integrity, resolves order issues, maintains compliant records, and provides timely status updates to internal and external customers.
What You'll Do- Receive, review, and enter customer purchase orders in SAP accurately and within established service-level expectations.
- Convert approved quotations into sales orders and create project-based sales orders using the appropriate SAP transactions or Fiori applications.
- Validate customer, sold-to, ship-to, material, quantity, pricing, currency, requested delivery date, contract, and purchase-order information before release.
- Review booking packages, quotations, contracts, approvals, and supporting documentation for completeness; resolve discrepancies before processing.
- Link sales-order items to the correct project or WBS element and confirm that project, partner, pricing, account-assignment, shipping, and billing data are accurate.
- Perform availability and completeness checks and investigate delivery, billing, pricing, credit, or order blocks in partnership with the appropriate teams.
- Manage order changes, cancellations, rejections, re-creations, de-bookings, returns, and project change orders in accordance with documented procedures and approval requirements.
- Monitor open orders, purchase requisitions, shipments, delivery dates, and backlogs; communicate status, risks, and required actions to stakeholders.
- Coordinate with Sales, Project Coordinators, Project Managers, Purchasing, Finance, Logistics, Contracts, and Customer Service to support accurate and timely fulfillment.
- Maintain complete and auditable records of orders, booking packages, contracts, approvals, and customer communications.
- Respond professionally to order-related inquiries and escalate issues that could affect delivery, billing, compliance, or customer satisfaction.
- Support process improvement, system testing, documentation updates, cross-training, and backup coverage for order-management activities.
- Associate degree in business administration, supply chain, finance, operations, or a related field, or an equivalent combination of education and relevant experience.
- At least 1-2 years of experience in order entry, order management, sales operations, customer service, project administration, or a related function.
- Working knowledge of SAP ERP or SAP S/4HANA order-management processes.
- Proficiency in retrieving and interpreting order, product, pricing, and commercial data from Oracle, S/4 Titan, CPQ, SEA, and MySchneider.
- Ability to create, revise, and maintain accurate quotations using CPQ and SEA quotation tools.
- Strong communication and coordination skills for working with Schneider Electric Parent Supply Chain, Customer Care, and Project Coordinators.
- Demonstrated accuracy in data entry, document review, and transaction processing.
- Proficiency with Microsoft Excel, Word, Outlook, and Teams.
- Strong written and verbal communication skills, including the ability to explain issues clearly and follow through with multiple stakeholders.
- Ability to prioritize a high volume of work, meet deadlines, and maintain accuracy in a fast-paced environment.
Additional Requirements- S. Citizenship required
- Experience with SAP sales-order transactions such as VA01, VA02, and VA03 or equivalent Fiori applications.
- Experience with project-based order processing, SAP Project System, WBS elements, project billing, or assembly-processing workflows.
- Familiarity with quotations, purchase requisitions, purchasing handoffs, shipping, billing, and order-block resolution.
- Experience in a manufacturing, engineering, government contracting, or project-delivery environment.
- Bachelor's degree in business, supply chain, finance, operations, or a related discipline.
Core Competencies- Attention to detail and commitment to data quality
- Customer focus and professional communication
- Ownership, accountability, and dependable follow-through
- Analytical thinking and practical problem-solving
- Organization, prioritization, and time management
- Cross-functional collaboration
- Adaptability and continuous improvement mindset
- Discretion when handling customer, contract, pricing, and project information
For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
