Full Job Description
SAP NS2 Technical Service Manager (TSM)
What you'll bring
You guide enterprise customers through complex SAP cloud environments. You bring deep experience with SAP Basis administration, technical consulting, and solution architecture. You understand SAP S/4HANA landscapes and how systems connect across cloud platforms. You can explain technical concepts clearly to business stakeholders and executives. You build trust through strong relationship management and calm issue resolution. Your background includes SAP operations, cloud delivery, and customer-facing project leadership. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
Required Skills
• 8+ years of SAP Basis administration and SAP technical consulting experience
• Bachelor's degree in Computer Science, Engineering or Information Management preferred
• SAP landscape architecture and lifecycle management
• SAP S/4HANA migration and conversion knowledge
• Cloud platform experience with AWS, Microsoft Azure, or Google Cloud
• Technical project management experience
• SAP security, networking, and compliance knowledge
• Strong communication and presentation skills
What you'll build
You serve as the primary technical advisor for large and strategic SAP RISE customers. You lead conversations on landscape changes, cloud operations, and service delivery plans. You coordinate specialists across SAP delivery teams to resolve complex technical challenges. You review architecture, security, business continuity, and network requirements to align solutions with customer needs. You conduct regular operational and technical reviews and drive issues through resolution. You help shape migration roadmaps with customers, implementation partners, and SAP services teams. Support client delivery manager (CDM) in regular cadence with stakeholder at customer and manage expectations with regards to service delivery.
Where you belong
You will join a team focused on protecting and maximizing customer investments in SAP RISE. The work combines cloud operations, architecture, customer engagement, and long-term technology planning. Your team owns customer landscapes end to end and develops a detailed understanding of system dependencies. You will work closely with delivery, operations, account, and consulting teams across SAP. The role offers exposure to large enterprise environments and complex transformation programs. Your expertise helps customers make confident decisions throughout their cloud journey.
Skills used in this role: AI adoption Capability, AI output quality assurance, AI day to day practice, cloud architecture, incident management
Qualifications
Additional Information
