This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager's approval to transferJob DescriptionSAP NS2 Customer Success AdvocateSAP NS2 is seeking a Customer Success Advocate to deliver high-quality support to customers and internal teams. This role helps users navigate customer portals, investigate and troubleshoot issues, manage cases through resolution, and build trusted customer relationships.
What you'll bringA customer-focused, solutions-oriented approach and a passion for helping others succeed. Strong communication skills, sound judgment, and the ability to remain composed while managing complex or time-sensitive customer needs are essential. Curiosity, accountability, and a commitment to continuous learning will support success in this role.
What you'll buildA seamless, high-quality support experience for customers and internal teams across the organization. This role serves as a trusted point of contact, helping users navigate customer portals, investigate issues, troubleshoot challenges, and manage cases through resolution.
Strong customer relationships will be developed through proactive communication, timely updates, and dependable follow-through. In partnership with cross-functional teams, the Customer Success Advocate will support issue resolution, assist during critical production or go-live situations, and contribute to improvements in the customer support experience.
Where you belongSAP NS2 is committed to delivering exceptional service for mission-focused customers. The Customer Success Advocate will join a collaborative team that values continuous learning, accountability, thoughtful problem-solving, and respect for customer security requirements.
This is an opportunity to make a meaningful impact by strengthening customer relationships, improving support processes, and working closely with teams across the organization.
Qualifications- Customer-facing support experience and a commitment to excellent customer service
- Strong written and verbal communication skills, with the ability to engage effectively with varied audiences
- Ability to troubleshoot issues, ask effective questions, and apply creative problem-solving skills
- Strong organizational skills, attention to detail, and focus on quality
- Ability to prioritize work, meet structured timeframes, and deliver results under pressure
- Proactive and accountable approach to independently managing assigned work
- Experience using customer relationship management tools or similar case-management system
- Agentic AI day-to-day practice
- AI adoption capability
