Full Job Description
This position requires access to customer data; Must be a U.S. citizen. SAP NS2 does not offer Visa sponsorships for this role. All internal must have manager's approval to transfer.
Candidates local to our Herndon VA office are preferred
Job Description
What you'll bring
You guide customers with calm confidence and clear communication. You enjoy solving problems, learning new systems, and strengthening relationships through steady, proactive support. You thrive when you understand a customer's environment and use that insight to improve their experience. You handle complex situations with care and keep customers informed with timely, accurate updates. You value precision, ownership, and thoughtful service
What you'll build
You help customers navigate the portal, resolve issues, and understand how to use their solutions. You investigate problems, coordinate internal teams, and move escalations forward with clarity. You support customers during critical moments and maintain a steady cadence of communication. You deepen adoption through informed guidance and consistent follow-through. Your work strengthens retention and renewals by showing customers real value in every interaction.
Where you belong
You join a team that values trust, learning, and steady partnership with customers. You work with colleagues who share knowledge freely and collaborate without friction. You contribute to a mission that supports secure, meaningful work for customers who rely on expert guidance. You gain space to grow your technical skills and refine your craft. You feel supported by a team that leads with clarity and delivers with care.
Qualifications
• Experience with SAP cloud solutions, databases, servers, or enterprise software
• Strong investigative and troubleshooting skills
• Ability to present information clearly to diverse audiences
• Comfortable owning tasks and delivering under pressure
• Skilled at building relationships across teams
• Organized, detail-focused work style
• Experience in customer-facing roles
Additional Information
All your information will be kept confidential according to EEO guidelines.
