Job DescriptionPosition SummaryIn this role, you will be a business-facing expert responsible for governing, optimizing, and supporting
Sales & Distribution (SD) processes and or EWM (Extended Warehouse Management) within the SAP S/4HANA environment. This role acts as part of the SAP Implementation Team that acts as the critical bridge between business stakeholders and IT/SAP teams, ensuring that local Order-to-Cash (O2C) processes are standardized, efficient, and aligned with business objectives.
This position will play a key role in S/4HANA local/ business area (BA) implementations, enhancements, and continuous improvement initiatives, driving process excellence across sales order management, pricing, delivery, billing, and customer master data.
This role is Hybrid 3 days a week in Auburn, IN, Fairlawn, OH, Halstead, KS, Mount Pleasant, IA
HOW YOU WILL MAKE AN IMPACT
Process Ownership & Governance
- Own and standardize local end-to-end Order-to-Cash (O2C) processes (order entry, delivery, billing, invoicing, returns).
- Drive harmonization of SD processes across regions, plants, and distribution centers.
- Ensure alignment with BA/ global templates, best practices, and compliance requirements.
- Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes.
SAP S/4HANA SD Expertise
- Act as the functional expert for SAP SD/ EWM(Extended Warehouse Management) in S/4HANA.
- Customer master, Sales orders, Route Schedules, pricing, billing, quoting, accruals, rebates, credit management, etc.
- Ensure proper integration with MM, FI, and logistics processes
Business-IT Interface
- Translate business requirements into SAP functional specifications.
- Serve as the primary liaison between business users and SAP/IT teams
- Support workshops, fit-gap analysis, and solution validation for local and BA projects.
Implementation, Testing & Quality Assurance
- Lead SD workstream for local activities in S/4HANA implementations and rollouts.
- Ensure proper cleansing and validation of data under the core SD elements.
- Support, define and execute functions related to:
- Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper-care
- Validate system changes to ensure alignment with business processes.
- Ensure data accuracy and process stability before go-live
- Contribute and test for local/ BA process and system enhancements.
User Training & Adoption
- Act as a trainer and Subject Matter Expert for business users.
- Develop local and BA training materials and SOPs.
- Drive user adoption and best practice usage across the organization.
Operational Support & Continuous Improvement
- Provide support for SD-related issues and root cause analysis.
- Identify process inefficiencies and drive improvement initiatives.
- Ensure system performance and continuous optimization of sales operations.
- Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP
QualificationsWHAT YOU BRING TO THE ROLE
- Bachelor's degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
- 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
- Experience in SAP or SAP S/4HANA implementations or rollouts
- Proven experience in Order-to-Cash process optimization
- SAP SD or S/4HANA certification (preferred)
- Proven leadership, communication, presentation, and stakeholder management skills.
- Up to 50% travel required
ADDITIONAL WAYS TO STAND OUT
- Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM.
- 5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
- Experience in global or multi-site implementations.
- Familiarity with data migration, system integrations, testing strategies, and change management frameworks.
- SAP S/4HANA SD configuration and Fiori apps
- Integration with MM, FI, and supply chain processes
- Understanding of IDOCs, interfaces, and data flows
Key Competencies- Strategic Planning
- Training
- Change Management
- Problem Solving
- Conflict Resolution
- Decision Making
- Communication & Presentation Skills Process standardization and continuous improvement
- Strong ownership and accountability mindset
Additional InformationTHE PERKS• Immediate Benefits
• Paid Time Off
• Tuition Assistance & Employee Discounts
• Employer 401(k) Match
• Competitive Bonus Programs
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!
Ready to drive with Continental? Take the first step and fill in the online application.
