You Are:An SAP Utilities professional who helps electric, gas, and water utilities transform customer financial operations through SAP IS-U FICA, Payments, Revenue Management, and Credit & Collections capabilities.
You combine strong functional knowledge of utility customer accounting, payment processing, collections, returns, write-offs, revenue lifecycle management, and reconciliation with solid SAP configuration and consulting skills.
You understand the critical relationship between utility billing, customer accounting, payment processing, collections, and Corporate Finance.
You are comfortable partnering with utility business stakeholders to translate customer and financial requirements into scalable SAP solutions that improve cash flow, financial controls, operational efficiency, and customer experience.
The Work:Deliver SAP Utilities transformation programs through your combined SAP IS-U FICA, customer financial operations, and functional delivery expertise, which includes your ability to:
- Lead functional delivery across SAP IS-U FICA, Payments, Revenue Management, Credit & Collections, and Customer Financial Services.
- Partner with utility finance, customer service, collections, and business stakeholders to understand current-state challenges and define future-state customer financial processes.
- Design and configure SAP IS-U FICA capabilities supporting customer account management, invoicing integration, payments, payment lots, clearing, returns, refunds, write-offs, collections, dunning, and financial reconciliation.
- Design and optimize Credit & Collections processes and strategies to support utility customer operations and business objectives.
- Support payment-processing capabilities and integration with banks, payment channels, external payment processors, and related systems.
- Drive reconciliation across Customer Information Systems, Billing, FICA, General Ledger, and Corporate Finance processes.
- Analyze customer financial data, account balances, open items, payment transactions, collections activity, and reconciliation results to support design, testing, conversion, and operational readiness.
- Partner with Billing, Customer Service, Finance, Integration, and Data teams to ensure end-to-end process integrity.
- Lead or support functional activities throughout requirements, solution design, configuration, unit testing, SIT, UAT, defect triage, cutover, go-live, and hypercare.
- Identify opportunities to use SAP Business AI and GenAI to improve collections, customer financial services, exception management, reconciliation, and operational productivity.
- Collaborate across business, technology, testing, training, client, and offshore teams in a Global Delivery model.
- Coach analysts and junior consultants while contributing to Accenture SAP Utilities capabilities, assets, and delivery best practices.
Travel may be required for this role. The amount of travel will vary depending on business need and client requirements.
Here's what you need:- Minimum of 3 years of functional SAP IS-U FICA experience, including hands-on experience with customer accounting and financial processes.
- Minimum of 1 year of hands-on knowledge of SAP IS-U FICA capabilities including payments, clearing, returns, refunds, dunning, write-offs, collections, and reconciliation.
- Minimum of 1 end-to-end SAP IS-U or SAP Utilities implementation in a functional, configuration, or delivery role, including supporting requirements, process design, configuration, testing, defect resolution, cutover, and/or hypercare.
- Experience with utility Customer Information Systems and the integration between Billing, FICA, and downstream Corporate Finance processes.
- Understanding of utility financial operations, customer accounting, revenue lifecycle management, and collections processes.
- Experience working with/for electric, gas, or water utilities.
- Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experiencement skills.
Bonus Points If:- You have experience with SAP S/4HANA Utilities or S/4HANA-based customer financial processes.
- You have experience with complex utility Credit & Collections strategies, payment arrangements, deposits, returns, and write-offs.
- You have experience integrating SAP FICA with SAP Finance / General Ledger.
- You understand utility regulatory requirements affecting collections, customer protections, payment arrangements, and financial operations.
- You have experience with revenue assurance, financial reconciliation, or customer account conversion.
- You have experience applying AI or GenAI to collections, exception handling, customer operations, or finance processes.
- You have experience supporting workshops and design decisions across system build, testing, cutover, go-live, and stabilization.
- You have experience coordinating functional activities with global delivery teams across onshore and offshore locations.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 12/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary RangeCalifornia $70,350 to $205,800
Colorado $63,800 to $177,800
Connecticut $63,800 to $177,800
District of Columbia $68,000 to $189,300
Illinois $59,100 to $177,800
Maine $54,400 to $151,400
Maryland $63,800 to $177,800
Massachusetts $63,800 to $189,300
Minnesota $63,800 to $177,800
New York $66,300 to $205,800
New Jersey $68,000 to $205,800
Ohio $59,100 to $164,600
Virginia $59,100 to $189,300
Washington $80,200 to $189,300
