Requisition Number: 238355
Job Description
Job Location: Mason, Ohio
Job Title: SAP Functional Analyst-Level 2-CRM
Job Duties: Support the SAP CRM area by collaborating with business partners within one business function to align technology solutions with business strategies. Demonstrate informed knowledge of the customer relationship management area to resolve problems on an ongoing basis. Support several moderately complex business processes. Collect, analyze, and document business requirements. Work with a team to implement solutions.
Skills/Qualifications
Job Requirements: Bachelor's degree or higher (or foreign educational equivalent) or equivalent based on combination of education and/or experience. In addition to degree (or degree equivalent), must have: Minimum 3 years of experience in SAP CRM gathering requirements, configuring and customizing. Minimum 3 years of experience working across SAP CRM functions (i.e., SAP CRM WebUI, Interaction Center, Middleware). Minimum 3 years of experience working across SAP CRM 7.0 best practices areas such as CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre's, Navigation Profiles, Technical Profiles, Transaction Launcher, etc. Minimum 3 years of experience with CRM - ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data. Minimum 2 years of experience managing user requests, inquiries and troubleshooting problems in an Enterprise Systems landscape, and acting as second level support to users. Minimum 1 year of experience creating transports and tasks for change management (i.e., SolMan-ChaRM). Minimum 1 year of experience communicating technical and business issues/solutions to all levels of management. Minimum 1 full lifecycle implementation in SAP CRM. Experience need not be cumulative; all experience may have been gained concurrently.
Total Compensation: $105,000 to $125,000 per year (depending on qualifications).
TO APPLY, please visit https://careers.cintas.com/ and search for Job Number 238355. This position is available for Cintas' Partner Referral Program with incentives.
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
Job Category: Information Technology
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
