5-7 years of experience in SAP CS and S/4HANA Service Management
Demonstrated background as a Solution Architect in SAP transformation programs
In-depth knowledge of service billing and finance integration
Expertise in lifecycle management of installed base and equipment
Proven skills in developing global service templates
Ability to simplify complex service requirements into architectural designs
Exceptional communication skills for engaging stakeholders effectively
Responsibilities
Lead the architectural design of end-to-end SAP Service Management solutions
Define and validate critical service processes including order management and equipment tracking
Architect integrations with SD, MM, and R2R
Create pricing and billing models aligned with financial objectives
Ensure adherence to S/4HANA service standards and clean core principles
Facilitate workshops and governance forums for solution blueprinting
Oversee complex scenarios in global service delivery and resource planning
Collaborate on product lifecycle management and end-to-end service traceability
Benefits
Access to competitive pay and performance-based compensation
Options for comprehensive healthcare insurance including dental, medical, and vision
Paid holidays in line with major public holidays
Sick leave provided according to state laws
Opportunities for professional development in a reputable organization
Full Job Description
Note: This position is based in Fremont, CA and requires on-site presence Monday through Friday. Note: Candidates who are mandatorily local to California are eligible for this position.
Job Description:
We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.
Responsibilities:
Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
Define and validate service processes, including:
Service order management
Installed base and equipment tracking
Warranty and service contract management
Field service execution and resource planning
rchitect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
Lead fit-gap workshops, solution blueprinting, and design governance forums
Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
Guide teams on master data design (business partner, equipment, functional locations)
Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
Support integration testing, UAT, and defect resolution across service and finance processes
Lead cutover planning, go-live readiness, and hypercare stabilization
Required Qualifications:
Extensive SAP experience with specialization in:
SAP CS (Customer Service) / S/4HANA Service Management
Service order processing, contracts, and warranty management
Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
Deep expertise in:
Installed base and equipment lifecycle management
Service billing and integration with finance (R2R, RAR)
Strong understanding of integration with SD, MM, and Finance processes
Experience in defining global templates and scalable service models
bility to translate complex service business requirements into architecture designs
Strong stakeholder engagement and executive communication skills
Experience working in complex, multi-vendor program environments
Preferred Qualifications:
Experience in the manufacturing or semiconductor industry (capital equipment service models)
Familiarity with:
dvanced Field Service Management solutions (FSM)
IoT-enabled service and predictive maintenance integration
Exposure to PLM (Teamcenter) and MES integration scenarios
Experience in subscription/service-based revenue models and warranty accounting
Prior experience in program stabilization or recovery initiatives
Knowledge of SAP Activate and Agile delivery framework
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
