Industry/Sector
Not Applicable
Specialism
SAP
Management Level
Director
Job Description & Summary
The Opportunity
As a SAP CIS Utilities Director you will lead consulting engagements that help clients optimize SAP Customer Relationship Management solutions, from requirements analysis through implementation, training, and ongoing support. As a Director you will set strategic direction, shape client engagements, drive business growth, and mentor emerging leaders while balancing long-term priorities with day-to-day delivery. In this role at PwC, you will guide multiple workstreams within our Advisory practice, bring together technical and business perspectives, and help clients improve customer experience and operational efficiency through SAP-based solutions.
Responsibilities
- Leading SAP CX client engagements focused on customer relationship management, sales effectiveness, and service transformation
- Setting strategic direction for solution design, implementation planning, and adoption of SAP Customer Experience capabilities
- Shaping executive client relationships and identifying opportunities to expand SAP CX services across accounts
- Translating business requirements into scalable CRM processes, system designs, and integration approaches
- Overseeing multiple delivery workstreams across configuration, deployment, testing, and cutover activities
- Developing business cases, thought leadership, and solution roadmaps aligned to client growth goals
- Guiding teams in analyzing customer data, segmentation, loyalty, and service processes to improve user experience
- Leveraging SAP CRM and SAP Cloud for Customer knowledge to support implementation and optimization efforts
- Mentoring managers and senior consultants while developing future leaders through coaching and feedback
- Validating delivery quality, independence requirements, and adherence to the Firm’s code of conduct
What You Must Have
- At least a Bachelor's degree
- At least 9 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in Business Administration/Management, Computer Science/Information Systems
- Directing SAP CX transformations for utilities clients
- Leading business development across SAP customer experience programs
- Shaping client engagements with executive-level relationship management
- Translating market gaps into SAP solution opportunities
- Driving thought leadership in digital core modernization
- Mentoring teams across complex consulting delivery efforts
Travel Requirements
Up to 80%
Job Posting End Date
The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
