Full-time, On-site 1yr contract Pay: $7,170/month DOE English/Korean Bilingual We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems. The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply. Job Description 3 Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform. 3 Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers. 3 Review source code and system configurations to assist in root cause identification. 3 Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents. 3 Document all customer interactions, issue details, and resolutions in accordance with established procedures. 3 Communicate technical findings clearly and professionally to both technical and non-technical audiences. 3 Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction. Qualifications 3 Korean Bilingual required 3 Minimum of Bachelor's degree in Computer Science, Information Technology, or a related discipline. 3 Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required. 3 SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred. 3 Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred. 3 Understanding and experience in system development lifecycle preferred 3 Demonstrated ability to interpret and analyze complex source code and technical documentation. 3 Strong analytical, diagnostic, and problem-solving abilities required. 3 Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required 3 Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently. 3 High degree of professionalism, accountability, and customer service orientation required. 3 Prior experience in client-facing roles preferred. Additional Information