Full Job Description
Full-time, On-site
1yr contract
Pay: $7,170/month DOE
English/Korean Bilingual
We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.
The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.
Job Description
3 Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
3 Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
3 Review source code and system configurations to assist in root cause identification.
3 Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
3 Document all customer interactions, issue details, and resolutions in accordance with established procedures.
3 Communicate technical findings clearly and professionally to both technical and non-technical audiences.
3 Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.
Qualifications
3 Korean Bilingual required
3 Minimum of Bachelor's degree in Computer Science, Information Technology, or a related discipline.
3 Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
3 SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
3 Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
3 Understanding and experience in system development lifecycle preferred
3 Demonstrated ability to interpret and analyze complex source code and technical documentation.
3 Strong analytical, diagnostic, and problem-solving abilities required.
3 Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
3 Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
3 High degree of professionalism, accountability, and customer service orientation required.
3 Prior experience in client-facing roles preferred.
Additional Information
