Bachelor's degree in Information Systems, Supply Chain, Business, or related field, or equivalent experience.
SAP SD or S/4HANA Sales certification is a plus.
5+ years of hands-on SAP SD configuration and support (ECC 6.0 required; S/4HANA strongly preferred).
2+ full-cycle SAP implementations, rollouts, or major upgrades.
3+ years supporting order-to-cash in a manufacturing or distribution environment.
Experience writing functional specifications and collaborating with ABAP developers.
Responsibilities
Configure, maintain, and enhance SAP SD processes across order management, pricing, shipping, billing, and credit.
Provide Level 2/3 support for order-to-cash issues; resolve tickets and implement root cause fixes.
Gather requirements and collaborate with ABAP developers on reports and enhancements.
Maintain pricing, surcharge, and rebate setups; support pricing changes with Sales and Finance.
Work with the EDI team to manage inbound orders and troubleshoot IDoc issues.
Plan and execute unit, integration, regression, and user acceptance testing.
Lead SD initiatives for the S/4HANA program, including fit-gap analysis and testing.
Benefits
401K and Profit Sharing.
Comprehensive health, dental, and vision insurance.
Life and disability insurance.
Paid time off including vacation and holidays.
Full Job Description
Carpenter Co. has an opening for an SAP SD Analyst at our corporate office in Richmond, Virginia. This position is onsite and is responsible for owning the configuration, support, and continuous improvement of Carpenter's SAP Sales and Distribution processes across the full order-to-cash cycle. Working closely with Customer Service, Sales, Credit, Logistics, and Finance, this role keeps orders, deliveries, and invoices flowing accurately and plays a key part in Carpenter's transition to SAP S/4HANA.
Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the successful candidate, you will be expected to partner with the IT team, ABAP developers, the EDI team, and business users across plants and divisions to turn business needs into practical SAP solutions.
Your additional responsibilities as the SAP SD Analyst will include:
Configure, maintain, and improve SAP SD across order management, pricing, shipping, billing, credit, and output.
Provide Level 2/3 production support for order-to-cash issues; resolve tickets promptly and drive root cause fixes.
Gather requirements, write functional specs, and partner with ABAP developers on reports, enhancements, interfaces, and forms.
Maintain pricing, surcharge, and rebate setup; support pricing changes with Sales and Finance.
Work with the EDI team to support inbound orders, ASNs, and invoices; troubleshoot and reprocess failed IDocs.
Plan and run unit, integration, regression, and user acceptance testing.
Move changes through the SAP landscape following change control and audit (SOX) requirements.
Support month-end billing and revenue processes with Finance.
Serve as SD lead on the S/4HANA program: fit-gap analysis, data conversion, testing, cutover, and hypercare.
Support onboarding of new plants and acquired businesses into SAP.
Create and maintain process documentation, training materials, and job aids; train key users.
Skills/ Requirements
Bachelor's degree in Information Systems, Supply Chain, Business, or a related field, or an equivalent combination of education and experience.
SAP SD or S/4HANA Sales certification is a plus.
5+ years of hands-on SAP SD configuration and support (ECC 6.0 required; S/4HANA strongly preferred)
2+ full-cycle SAP implementations, rollouts, or major upgrades
3+ years supporting order-to-cash in a manufacturing or distribution environment
Experience writing functional specifications and working with ABAP developer
Excellent Comprehensive Benefit Plan
We also have 401K, Profit Sharing and a great Benefit Package including Health, Dental, Vision, Life, Disability and paid time off (Vacation and Holidays).
