Opportunity for skill development through training initiatives.
Full Job Description
What success looks like in this role:
Support functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage;
Deliver second and/or third level remote support services to clients to resolve product use and multi-product/platform problems relating to enterprise systems, networks, and application software;
Serve as the L3 support expert for the L1 and L2 teams and supporting issue resolution and escalations across all the assigned client deliveries;
Identify and automate the regular storage support routines based on client and infrastructure requirements;
Deliver daily steady state tasks such as storage administration; and monitor, maintain, and update storage devices;
Perform daily checks on storage devices, analyze logs, conduct performance tuning of storage arrays and devices, and ensure required backups for all possible recovery scenarios;
Conduct incident investigations and perform troubleshooting to resolve incidents and define proactive Service improvement plans to support the delivery of technical solutions to a wide range of problems ensuring Steady State delivery teams execute and deliver continuous improvement in alignment with the defined plans;
Execute incident management, change management, and problem management in line with ITIL standards;
Review and approve infrastructure change requests, work on delivery of complex infrastructure change requests, and perform impact analysis before any change is approved in the ITSM tool;
Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete; and
Suggest, develop, and conduct user training, technical training, and orientation.
You will be successful in this role if you have:
Requires a Bachelor's degree or foreign equivalent in Computer Science, Information Technology; Network Administration; Computer Engineering, or a closely related field;
Must have 7 years of experience in job offered, 7 years domain work experience related to Storage including the administration, architecting, configuration, security, failover, backup, and optimization of Storage Area Networks and Network Attached Storage systems.
Must have 7 years of work experience with the following: Storage Area Networks and Network Attached Storage, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, PowerMax, Recover Point, Powerstore.
Position permits remote work up to 5 days per week throughout the U.S.
#LI-DNI
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
About Unisys Corporation
Unisys Corporation is an American information technology company that provides a wide range of IT services, software, and technology solutions to businesses and governments around the world. The company was founded in 1986 and is headquartered in Blue Bell, Pennsylvania. Unisys Corporation has operations in more than 100 countries and employs approximately 20,000 people. The company's products and services include cloud computing, cybersecurity, data analytics, digital workplace services, and more. Unisys Corporation is committed to helping its clients achieve their business goals through innovative technology solutions.
