Samsung Appliance Repair Technical Trainer

2020 Companies • $84K *

Los Angeles, CA 90011In-Person

Consumer Technology

5 - 7 years of experience

3 days ago

Be an Early Applicant

Job Overview by Ladders

Qualifications

5+ years of experience in appliance repair
Preferred background in training, but not required
Minimum of a high school diploma
Strong communication and organizational skills
Proficient in MS Office, especially Excel and PowerPoint

Responsibilities

Develop and deliver comprehensive training programs for technicians
Create engaging training content and resources
Evaluate trainees' progress through assessments and provide feedback
Ensure training aligns with industry standards and safety protocols
Collaborate with technical experts and management to meet training objectives

Benefits

Health, dental, and vision benefits
401K program with matching
Paid time off and holidays
Scholarship opportunities for employees and family members
Leadership development program

Show MoreShow Less

Full Job Description

Job Type:
Regular

Work Location:
Los Angeles, CA 90003

Overview:

Samsung is seeking an experienced and passionate Technical Training Specialist to develop and deliver high-impact training for our Authorized Service Network technicians across consumer electronics and appliance product lines. In this role, you will design engaging classroom, virtual, and on-the-job training programs; create technical training content and resources; assess and mentor technicians; and ensure alignment with industry standards and safety protocols. This position is ideal for a skilled appliance repair professional who enjoys teaching, mentoring, and shaping technical capability at scale, with the flexibility to travel extensively and work in dynamic training environments.

Work Authorization:Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

What We Offer
Salary of $84,000, paid weekly
Next-day pay on demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program

Job Description:

The primary purpose of this role is to deliver comprehensive training to Samsung's Authorized Service Network technicians across all Consumer Electronics (CE) product lines and to lead the development of engaging training content and video resources.

Develop and Deliver Training:
Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.)
Deliver clear, engaging, and effective training sessions tailored to various skill levels
A combination of classroom, virtual, and OJT training is required

Develop Training Curriculum:
Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements
Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum
Ability to create content with PowerPoint, as well as basic Excel skills, is a must

Assess and Mentor:
Evaluate trainees' progress through practical assessments, quizzes, and hands-on demonstrations
Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development
Analyze training results, based on set KPI goals

Maintain Industry Standards:
Ensure all training sessions adhere to the industry's best practices and safety regulations
Stay up to date with the latest trends, tools, and technological advancements in appliance repair

Collaboration and Communication:
Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs
Facilitate open communication channels for trainees to ask questions and share insights

Qualifications:
Total 5+ years' experience in appliance repair
Previous background in training is preferred, but not necessary
Minimum of a high school diploma

Attributes:
Excellent communication, interpersonal, and organizational skills
Ability to train in front of large audiences
Ability to create a comprehensive training plan based on course needs
Skills in MS Office applications, including Excel and PowerPoint
Ability to learn new things quickly

Role Requirements and Expectations:

Because our service network is spread across the US, we require travel of 50%-80% at times. With a combination of classroom, virtual, and OJT training, the candidate needs to be flexible with working conditions. The classroom will require up to 7 hours of standing. Virtual will require the ability to conduct training via WebEx. OJT will require the candidate to conduct training in our customers' homes and work on their products. Work is sometimes performed in an office environment, requiring the ability to operate a computer keyboard and view a video display terminal for more than 50% of work time, including prolonged periods. Movement and transportation of equipment may exceed 300 pounds. Performs work under time schedules and stress, which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenges, and project management deadlines. May require working additional hours beyond the normal schedule.

Show MoreShow Less

About 2020 Companies

2020 Companies is a sales outsourcing company that provides sales and marketing services to clients in various industries. The company was founded in 1991 and is headquartered in Texas, USA. 2020 Companies offers a range of services, including sales training, event marketing, retail merchandising, and customer acquisition. The company has worked with a number of well-known brands, including Samsung, Verizon, and AT&T. 2020 Companies has received several awards for its services, including the Best Places to Work award from the Dallas Business Journal.

Learn more about 2020 Companies

Size

5,000 employees

Industry

Business Services

Net Income

$100 million

Founded

1991

5 Year Trend

+10%

Revenue

$2 billion

* Ladders Estimates

Similar Jobs

Kinesiology Instructor / Coaching (Initial focus: Head Coach Women's Basketball)
$61K — $129K *
Ventura County Community College District
Ventura, CA 93003 (VENTURA County)
3 days ago
Technical Trainer
$90K — $100K *
Parsec Automation Corp.
Anaheim, CA 92804 (ORANGE County)
Today
Agriculture or Agricultural Production (Initial Focus: Veterinary Technology) Instructor
$61K — $129K *
Ventura County Community College District
Ventura, CA 93003 (VENTURA County)
More than 3 months ago
Technical Trainer, CNC Machining (Starship Components)
$95K — $120K *
SpaceX
Hawthorne, CA 90250 (LOS ANGELES County)
More than 3 months ago
Surgical Technician Instructor, Full-Time
$70K — $101K *
American International College
Anaheim, CA 92804 (ORANGE County)
More than 3 months ago
Senior Principal Maintenance Trainer
$106K — $160K *
Northrop Grumman
Palmdale, CA 93550 (LOS ANGELES County)
Reposted 1 month ago

More Jobs at 2020 Companies

Key Account Manager – Public Safety & Security Robotics
$80K — $150K *
Sunnyvale, CA 94087 (SANTA CLARA County)
2 days ago
Education, Government & Non-Profit
In-Person
Partner & Channel Development Manager – Robotics
$80K — $150K *
New York, NY 10025 (NEW YORK County)
2 days ago
Technical Services
In-Person
Key Account Manager – Public Safety & Security Robotics
$80K — $150K *
New York, NY 10025 (NEW YORK County)
2 days ago
Education, Government & Non-Profit
In-Person
Key Account Manager – Events & Hospitality Robotics
$80K — $150K *
Sunnyvale, CA 94087 (SANTA CLARA County)
2 days ago
Hospitality & Recreation
In-Person
Key Account Manager – Events & Hospitality Robotics
$80K — $150K *
New York, NY 10025 (NEW YORK County)
2 days ago
Hospitality & Recreation
In-Person

More Consumer Technology Jobs

Senior Procurement Manager
$135K — $150K *
Keenfinity
Burnsville, MN 55337 (DAKOTA County)
3 days ago
Software Engineer in Test, Device Software
$150K — $200K *
Quilt
Redwood City, CA 94061 (SAN MATEO County)
3 days ago
CPU Physical Design CAD Engineer (Sr Staff)
$209K — $313K *
Qualcomm
San Diego, CA 92154 (SAN DIEGO County)
3 days ago
Marketing Manager, Executive Speakerships and Events
$137K — $206K *
Qualcomm
San Diego, CA 92154 (SAN DIEGO County)
3 days ago
Full- Stack Developer, eCommerce
$85K — $100K *
Sleep Country Canada
Toronto, ON M3C 0E3
3 days ago