Preferred background in training, but not required
Minimum of a high school diploma
Strong communication and organizational skills
Proficient in MS Office, especially Excel and PowerPoint
Responsibilities
Develop and deliver comprehensive training programs for technicians
Create engaging training content and resources
Evaluate trainees' progress through assessments and provide feedback
Ensure training aligns with industry standards and safety protocols
Collaborate with technical experts and management to meet training objectives
Benefits
Health, dental, and vision benefits
401K program with matching
Paid time off and holidays
Scholarship opportunities for employees and family members
Leadership development program
Full Job Description
Job Type: Regular
Work Location: Los Angeles, CA 90003
Overview:
Samsung is seeking an experienced and passionate Technical Training Specialist to develop and deliver high-impact training for our Authorized Service Network technicians across consumer electronics and appliance product lines. In this role, you will design engaging classroom, virtual, and on-the-job training programs; create technical training content and resources; assess and mentor technicians; and ensure alignment with industry standards and safety protocols. This position is ideal for a skilled appliance repair professional who enjoys teaching, mentoring, and shaping technical capability at scale, with the flexibility to travel extensively and work in dynamic training environments.
Work Authorization:Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.
What We Offer
Salary of $84,000, paid weekly
Next-day pay on demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Job Description:
The primary purpose of this role is to deliver comprehensive training to Samsung's Authorized Service Network technicians across all Consumer Electronics (CE) product lines and to lead the development of engaging training content and video resources.
Develop and Deliver Training:
Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.)
Deliver clear, engaging, and effective training sessions tailored to various skill levels
A combination of classroom, virtual, and OJT training is required
Develop Training Curriculum:
Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements
Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum
Ability to create content with PowerPoint, as well as basic Excel skills, is a must
Assess and Mentor:
Evaluate trainees' progress through practical assessments, quizzes, and hands-on demonstrations
Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development
Analyze training results, based on set KPI goals
Maintain Industry Standards:
Ensure all training sessions adhere to the industry's best practices and safety regulations
Stay up to date with the latest trends, tools, and technological advancements in appliance repair
Collaboration and Communication:
Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs
Facilitate open communication channels for trainees to ask questions and share insights
Qualifications:
Total 5+ years' experience in appliance repair
Previous background in training is preferred, but not necessary
Minimum of a high school diploma
Attributes:
Excellent communication, interpersonal, and organizational skills
Ability to train in front of large audiences
Ability to create a comprehensive training plan based on course needs
Skills in MS Office applications, including Excel and PowerPoint
Ability to learn new things quickly
Role Requirements and Expectations:
Because our service network is spread across the US, we require travel of 50%-80% at times. With a combination of classroom, virtual, and OJT training, the candidate needs to be flexible with working conditions. The classroom will require up to 7 hours of standing. Virtual will require the ability to conduct training via WebEx. OJT will require the candidate to conduct training in our customers' homes and work on their products. Work is sometimes performed in an office environment, requiring the ability to operate a computer keyboard and view a video display terminal for more than 50% of work time, including prolonged periods. Movement and transportation of equipment may exceed 300 pounds. Performs work under time schedules and stress, which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenges, and project management deadlines. May require working additional hours beyond the normal schedule.
About 2020 Companies
2020 Companies is a sales outsourcing company that provides sales and marketing services to clients in various industries. The company was founded in 1991 and is headquartered in Texas, USA. 2020 Companies offers a range of services, including sales training, event marketing, retail merchandising, and customer acquisition. The company has worked with a number of well-known brands, including Samsung, Verizon, and AT&T. 2020 Companies has received several awards for its services, including the Best Places to Work award from the Dallas Business Journal.
