Job Summary
The SAM team member will be responsible for developing and integrating Software Bill of Materials (SBOM) solutions to collect, process, validate, normalize, enrich, correlate, and report software component data. The role involves developing ServiceNow Software Asset Management (SAM) solutions, integrating enterprise systems, automating software asset management processes, and supporting software licensing, compliance, and risk identification. The developer will collaborate with ITAM Solutions and ServiceNow Platform teams to deliver scalable solutions while following established development, testing, documentation, and change management practices.
Key Responsibilities
• Develop, test, implement, and support solutions for collecting, processing, validating, normalizing, enriching, integrating, and reporting SBOM data.
• Translate approved business and functional requirements into technical requirements, user stories, development tasks, and working solutions.
• Develop integrations and automation between GitLab, JFrog Artifactory, ServiceNow SAM, Flexera, Technopedia/DejaCode, and other supporting systems.
• Develop processes to identify and normalize commercial, open-source, and embedded software components and associate them with applications and software records.
• Correlate SBOM component data with software license, entitlement, and inventory data to support license compliance and risk identification.
• Support CycloneDX and SPDX formats and identification standards, including Common Vulnerabilities and Exposures (CVE), Common Platform Enumeration (CPE), and Package URL (PURL).
• Develop reporting, dashboards, data-quality monitoring, and exception-handling processes for SBOM solutions.
• Troubleshoot and resolve integration, processing, and data-quality issues.
• Develop, configure, test, and support ServiceNow SAM solutions and the SBOM Module using platform best practices and a configuration-over-customization approach.
• Develop solutions supporting software discovery, normalization, licensing, entitlements, reconciliation, compliance, optimization, lifecycle management, software approval, and unauthorized software remediation.
• Develop and maintain ServiceNow request management capabilities, including catalog items, RITMs, approvals, tasks, notifications, routing, and automated workflows.
• Develop and maintain integrations, APIs, scripts, workflows, scheduled processes, reports, and automation supporting SAM processes.
• Collaborate with ITAM Solutions and ServiceNow Platform teams to ensure solutions meet platform standards and technical requirements.
• Review ServiceNow releases and support enhancements or changes affecting SAM and SBOM capabilities.
• Use Agile practices and Jira to manage development tasks, user stories, defects, testing, and delivery activities.
• Perform developer and unit testing and support functional and user acceptance testing.
• Maintain technical documentation and follow established change management and deployment processes.
• Support implementation, knowledge transfer, production validation, and troubleshooting.
• Manage multiple development activities and enhancements.
• Participate regularly in scheduled after-hours and weekend deployments, upgrades, releases, and production implementations.
Required Qualifications
• 5+ years of experience in ServiceNow development/configuration, Software Asset Management, systems integration, application development, or related implementation work.
• Experience developing and configuring ServiceNow SAM solutions.
• Strong understanding of SBOMs and software component management.
• Experience with APIs, integrations, workflows, scripts, automation, and data processing.
• Experience with ServiceNow Request Management, Service Catalog, RITMs, approvals, workflows, and fulfillment processes.
• Experience translating business and functional requirements into technical solutions.
• Experience with REST APIs, web services, JSON, XML, JavaScript, HTML, CSS, and related technologies.
• Knowledge of SAM concepts, including discovery, normalization, software models, licensing, entitlements, reconciliation, compliance, authorization, and lifecycle management.
• Experience with Jira and Agile development practices.
• Strong troubleshooting, analytical, communication, and documentation skills.
Preferred Qualifications
• Advanced ServiceNow SAM and Configuration Management Database (CMDB) experience.
• Experience with Flexera software inventory, discovery, normalization, licensing, and integrations.
• Experience integrating with GitLab and JFrog Artifactory.
