We are seeking a strong technical leader for a Salesforce Digital Transformation Center (DTC). The DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client's organization build mission applications. The platform includes most of Salesforce's products including Public Sector Solutions, Sales Cloud, Service Cloud, Experience Cloud, Data360, Agentforce, Shield, Own Backup, Tableau, and Mulesoft. The DTC manages the platform and supports its tenant customer application teams.

The primary function of this role is to manage all DTC operations, direct the team of all-star Salesforce architects and system administrators, and lead the overall client relationship. In addition to having a mature leadership presence and project management experience, the ideal candidate will also have a strong Salesforce technical background who's capable of creating a technical roadmap for new services, troubleshooting issues, and leading technical conversations with architects and tenant development teams.

Support spans from pre-sales solution consultation, design/code reviews during implementation, management of the CI/CD process, and operational support activities. The candidate will lead a team of technical staff to operate & maintain the existing platform, establish new platform services, onboard new customer development teams, perform Release Management activities, manage platform licenses, maintain the ATO boundary, and curate a governance library of process documentation, administrative job aids, technology standards, and security standards.

The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle. Ideally, experience includes establishing a Salesforce Center of Excellence with emphasis on governance, multi-org architecture, introduction of new platform services, and Release Management processes.

This is a client facing role where an advanced Administrator- and/or consultant-level knowledge of the Salesforce platform is expected, including familiarity with core platform capabilities, common system/user administration tasks, system integrations, and declarative (no-code) configuration mechanics. The successful candidate will be able to meaningfully engage equally with technical resources, government Program & Contract staff, and executives.

This position will also support growth-related activities within the larger ICF Salesforce Practice, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

Job Location: This position is remote with a preference for candidates on the East Coast. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Our core work hours are 8 AM - 6 PM EST with occasional after-hours support required for P1/P2 incident response and prescheduled deployment activities. This position will join a 24x7 on-call rotation with other DTC technical staff.

Responsibilities:

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
• Manage the onboarding of new DTC customer project teams onto the platform.
• Manage the release calendar and coordinate DTC actions for customer application deployments.
• Manage daily O&M support activities.
• Manage license inventory, allocations, and renewal efforts.
• Manage platform ATO renewal assessments and mid-year changes.
• Co-lead DTC customer technical design reviews with Salesforce architects.
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets and then lead the implementations.
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

What you must bring:

• 5+ years of Project Management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility.
• 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role.
• Active Salesforce Certified Administrator certification (Provide Trailblazer profile link in resume)
• 3+ years of experience as a Salesforce Consultant or Administrator performing declarative (no-code) development in a medium-to-large enterprise Salesforce environment.
• 3+ years of experience coordinating deployments and managing CI/CD pipelines in the context of Salesforce and GitHub as source control.
• 1+ years of experience providing complex cost allocations, chargebacks and reporting, including for cloud consumption, licensing, and labor.
• Must be a US Citizenship or Permanent Resident (Greencard Holder) due to federal contract requirements.
• Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

What we would like you to have (Preferred):

• Active Salesforce Consultant and/or Architect certifications (provide Trailblazer profile link).
• 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture.
• 2+ Years supporting US Government clients and familiarity with Salesforce's Public Sector Solutions.
• PMP Certification
• Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360.
• Basic understanding of Mulesoft capabilities and API-based integrations.
• Familiarity with OmniStudio, its components, and the use cases it supports.
• Basic understanding of Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned.
• Familiarity with Salesforce AppExchange utilities and peripheral services such as Docusign and Own.
• Basic understanding of supporting services such as MFA/SSO, networking, and encryption.
• Command presence and a sense of personal responsibility for mission accomplishment.
• Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations.
• Demonstrated critical thinking, attention to detail, problem solving skills, and the ability to produce polished and well-organized written deliverables.

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Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [redacted] for assistance.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00

Nationwide Remote Office (US99)