NeuraFlash

Salesforce Solution Architect, Service Cloud Voice

NeuraFlash • $120K — $150K *
US-Anywhere
+ 2 other locationsRemote
Enterprise Technology
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 3-5+ years of hands-on project experience
  • 3+ years of Salesforce development or configuration
  • Knowledge of customer service and contact center operations
  • Solid grasp of Salesforce architecture
  • Experience with Custom Applications, Lightning Experience, Visual Flows, and Process Builders
  • Familiar with Release Management and deployment best practices
  • Client-facing experience in pre-sales, project management, and solution delivery

Responsibilities

  • Facilitate business process reviews to gather customer requirements
  • Translate customer needs into efficient contact center designs
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop detailed technical requirements for delivery teams
  • Drive best practices into all aspects of solution delivery
  • Manage project aspects and customer communications effectively
  • Deliver end-user training and comprehensive documentation

Benefits

  • Remote and in-person work options allow for flexibility
  • Potential for travel up to 25% for certain roles
  • Flexible hours accommodate personal responsibilities
  • Encouragement of collaboration and feedback within teams
  • Culture of celebrating successes and fostering team morale
Full Job Description
NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!
YOU'LL HAVE THE OPPORTUNITY TO:
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Architect and build best-in-class implementations of Service Cloud
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Understand and leverage Salesforce Platform to implement scalable solutions
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
  • Understanding of contact center routing strategies in Salesforce and Amazon Connect
REQUIRED QUALIFICATIONS:
  • 3-5+ years project experience in a hands-on position
  • 3+ years of experience with Salesforce in a development or configuration capacity
  • Understanding of customer service and contact center operations with experience solving Complex Use Cases
  • Solid understanding of Salesforce Platform and its architecture
  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
PREFERRED SKILLS:
  • Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
  • Detail-oriented and a strong team player with great communication skills
  • Keep an open mind and must be flexible to change

NICE TO HAVES:
  • Contact Center architecture knowledge
  • Working knowledge of voip communication protocols like SIP, WebRTC
  • Experience building contact centers based on Amazon Connect Contact Center solution
  • Experience with Workforce Management solutions
  • Experience working with outbound dialers, campaign management

What's it like to be a part of NeuraFlash, Part of Accenture?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

About NeuraFlash

NeuraFlash is focused on the development of Salesforce platforms with the use of artificial intelligence solutions. Its services includes consulting, user experience design and implementation, and other product development services. NeuraFlash offers implementation and integration services for Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, Intelligent Web Chat with Live Agent, 2-way SMS with LiveMessage, and Salesforce Einstein. NeuraFlash was founded by Brett Chisholm and is based in Boston, Massachusetts.

NeuraFlash Careers

Joining NeuraFlash offers a unique opportunity to be part of a dynamic team of professionals dedicated to innovation and excellence in the tech industry. NeuraFlash stands as a beacon of growth and leadership, providing unparalleled job opportunities in a company that values diversity and fosters a culture of professional development.

Explore Career Opportunities

NeuraFlash is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From technical roles to marketing and sales, NeuraFlash is looking for passionate, curious, and innovative individuals ready to drive change and lead in the digital era.

Internship Programs

NeuraFlash's internship programs offer a robust platform for students and recent graduates to gain hands-on experience, enhance their skills, and understand the nuances of the tech industry. Interns at NeuraFlash are integral to the team, working on real projects that impact the company and its clients.

Professional Growth and Development

NeuraFlash is committed to the professional growth of its employees. The company offers comprehensive benefits and resources for career advancement, including professional development courses, leadership training, and certification programs. Employees at NeuraFlash enjoy the support and tools they need to advance their careers and expand their expertise.

Diversity and Inclusion

At NeuraFlash, diversity is more than just a policy; it's an integral part of the company's identity. Through diversity training and inclusive hiring practices, NeuraFlash ensures a workplace where everyone’s voice is heard and valued. This commitment to diversity fuels innovation and creativity within the team.

Networking and Community

NeuraFlash encourages its team members to engage in networking opportunities that enhance their professional relationships and career trajectories. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers.

Benefits and Culture

NeuraFlash is known for its vibrant culture and comprehensive benefits package designed to support the well-being and satisfaction of its team members. Benefits at NeuraFlash include health, dental, and vision insurance, as well as flexible working conditions that help maintain a healthy work-life balance.

Applying for a Position

To apply for a position at NeuraFlash, candidates should prepare their resume to highlight relevant experience and skills. The interview process at NeuraFlash is designed to assess not only technical abilities but also cultural fit and alignment with the company’s values. Interested candidates can explore open positions and submit their applications through the NeuraFlash Jobs portal.

Stay Connected with NeuraFlash Careers

Keep up to date with the latest from NeuraFlash by following the Careers Blog. Gain insights from insiders, stay informed about new job opportunities, and get tips for your next interview or networking event.

Join NeuraFlash

Discover the exciting and rewarding career opportunities at NeuraFlash. Search for open positions that match your skills and interests, and join a team that is shaping the future of technology.

SEARCH NEURAFLASH JOBS

READ CAREERS BLOG

Learn more about NeuraFlash
Size
251 employees
Industry
Information Technology
* Ladders Estimates

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